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- Tasks: Support US customers by responding to inquiries and enhancing their experience.
- Company: Leading fintech firm in Manchester with a focus on diversity and inclusion.
- Benefits: Hybrid working model, employee development benefits, and a supportive work environment.
- Why this job: Join a dynamic team and make a difference in customer support within the fintech industry.
- Qualifications: 1–2 years of customer service experience and strong English communication skills.
The predicted salary is between 30000 - 42000 £ per year.
A leading fintech firm in Manchester is looking for a Customer Service Agent to support its US customer base. This role requires 1–2 years of customer service experience and strong English communication skills.
You will respond to inquiries, learn the platform, and collaborate on enhancing the customer experience.
The company offers a hybrid working model with employee development benefits and a commitment to diversity and inclusion.
FinTech Customer Support Specialist (US) in Manchester employer: Raisin
Contact Detail:
Raisin Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FinTech Customer Support Specialist (US) in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since strong English communication is key for this role, try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace FinTech Customer Support Specialist (US) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background aligns with the FinTech world, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer support in the fintech sector and how you can contribute to enhancing our customer experience.
Show Off Your Communication Skills: Since strong English communication skills are key for this role, ensure your application is clear and concise. We appreciate well-structured writing that reflects your ability to communicate effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Raisin
✨Know the FinTech Landscape
Before your interview, brush up on the latest trends in the fintech industry. Understanding the company's position within the market and its competitors will show that you're genuinely interested and informed.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your communication skills and how they contributed to a positive customer experience.
✨Familiarise Yourself with the Platform
Take some time to explore the company's platform if possible. Being able to discuss features or suggest improvements during the interview will demonstrate your initiative and eagerness to contribute.
✨Emphasise Diversity and Inclusion
Since the company values diversity and inclusion, be ready to discuss how you can contribute to this culture. Share any relevant experiences or perspectives that align with their commitment to creating an inclusive environment.