At a Glance
- Tasks: Engage with customers through calls and written enquiries, ensuring their satisfaction.
- Company: Join Raisin, a leading savings and investment platform serving over one million customers globally.
- Benefits: Enjoy hybrid working, generous holiday, employee development budget, and fun team-building events.
- Other info: Work in a diverse team and enjoy perks like birthday leave and fresh snacks daily.
- Why this job: Kickstart your career in a supportive environment with growth opportunities and a focus on equality.
- Qualifications: Strong communication skills and a willingness to learn; customer support experience is a plus.
The predicted salary is between 21600 - 36000 £ per year.
Overview
Join to apply for the Junior Customer Service Agent UK role at Raisin. This is an exciting, entry-level customer service role with various career progression opportunities within the company. Location: Manchester.
Responsibilities
- You are the contact person for our customers and handle written customer enquiries as well as inbound/outbound telephone calls independently and competently.
- You inspire with your friendly manner and our customers feel in good hands with you, thus contributing to customer satisfaction.
- You professionally handle enquiries about the account opening and investment process, right through to basic tax issues.
- You will follow work instructions to respond to customers who are dealing with a sensitive or complex topic such as complaints, vulnerable customers (TEXAS model, early terminations, IT issues, bereavement, etc.).
- You gain a detailed product knowledge in order to resolve customer enquiries.
- You ensure customer matters are resolved to a satisfactory conclusion.
- You adhere to our data control principles.
- You work well alongside a diverse team.
Your Profile
- Professional experience in the field of customer support desirable, regardless of the sector.
- You possess strong communication skills, both written and oral.
- You demonstrate high attention to detail and focus on priorities.
- You have proficient MS Office (or Google equivalent) and IT skills and are open to learning new programmes.
- You are flexible and open to a new challenge.
- You speak and write English at a native-speaker level.
Our Benefits
- Employee Development Budget of £1,700 and 4 full training days per year.
- Access to Babbel for continuous learning.
- Breakfast, snacks, daily fresh fruit and drinks are available.
- Hybrid working: in the office once a week, with core day Wednesday in the office.
- We offer 28 days + Bank Holidays of holiday per year.
- One day birthday leave and a gift voucher to celebrate your birthday.
- Company stakeholder pension with a minimum employer contribution of 5%.
- Opportunities to experience annual retreats in exciting European cities and other team-building events.
About Us
Raisin is the trailblazer in the savings and investment space. Founded in 2012, Raisin serves more than one million customers across Europe and the United States, offering savings products as well as investment and pension products.
We work with over 400 banks and financial service providers from over 30 countries. We are backed by international investors and operate multiple offices worldwide, including Manchester.
At Raisin, we care about equality of opportunity and foster an open and caring environment for all employees.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
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We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or gender identity.
Junior Customer Service Agent UK in Manchester employer: Raisin
Raisin is an exceptional employer, offering a vibrant work culture in Manchester that prioritises employee development and well-being. With a generous Employee Development Budget, hybrid working options, and a commitment to equality, Raisin fosters an environment where team members can thrive and grow their careers while enjoying unique benefits like annual retreats and birthday leave.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Service Agent UK in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Raisin. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Raisin before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Customer Service Agent UK in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Raisin:Your cover letter is your chance to shine! Tell us why you want to work at Raisin specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Raisin!
How to prepare for a job interview at Raisin
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
