At a Glance
- Tasks: Support US customers with inquiries and enhance their experience on our platform.
- Company: Join Raisin, a leading FinTech connecting consumers with banks globally.
- Benefits: Generous employee development budget, hybrid work, and 28 days holiday plus bank holidays.
- Other info: Enjoy a collaborative culture with opportunities for professional growth and team retreats.
- Why this job: Be part of a diverse team and grow your career in the exciting fintech industry.
- Qualifications: 1-2 years customer service experience and strong communication skills required.
The predicted salary is between 22050 - 26950 £ per year.
Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the Fin Tech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing . Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market.
Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from more than one million investors which have accrued over 5 billion euros in returns.
Team
Join us as a Customer Service Agent and support the growth of Raisin’s platform in the United States from our Manchester, UK HQ.
We are part of the broader Customer Service function and work closely with cross-functional teams across Raisin to deliver excellent service to our US customer base.
We are an international, collaborative team that thrives on curiosity and customer focus.
Our ways of working are hybrid, with two in-office days each week to foster connection and shared problem-solving.
As our US business expands, we expect team members to grow into broader responsibilities.
We embrace diversity and inclusion, welcoming individuals from all backgrounds and committed to professional growth at every level.
- Your Responsibilities
- Respond to customer inquiries across voice and digital channels in a professional and timely manner
- Learn and understand Raisin’s platform, business model, and systems to confidently support US customers
- Identify customer needs through active listening and offer clear, thoughtful solutions
- Collaborate on process improvements to enhance the customer experience
- Assist with deposit and payment-related tasks on the platform
- Work with internal stakeholders to resolve issues and contribute to cross-functional projects
- Maintain high standards of data security and compliance
- Contribute to a positive, respectful, and inclusive team culture
Your Profile
- You’ve worked with customers for 1–2 years and know what great service looks like, no matter the industry
- You are fluent in English, with strong communication skills both written and spoken
- You genuinely enjoy helping others and take pride in delivering thoughtful, solution-focused support
- You are organized and detail-oriented, even when managing multiple tasks
- You’re curious about fintech or financial services, and excited to grow your knowledge
- You thrive in a hybrid team setup, joining in-office days on Tuesdays and Wednesdays
- You are a recent university graduate. A degree in business, finance, or a related field is considered a plus
- You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly
Join our mission, join our team – and grow with us!
At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable.
Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.
As part of our team, you will benefit from
- Employee Development Budget of £1,700 and 4 full training days per year.
- Always hungry? Breakfast, snacks, daily fresh fruit and drinks are at your disposal around the clock.
- We are hybrid working, we are in the office twice a week, giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
- We offer 28 days + Bank Holidays of holiday a year.
- One day birthday leave to celebrate your birthday.
- We offer you a company stakeholder pension with a minimum employer contribution of 5%.
- The opportunity to experience our annual retreats in exciting European cities and other team building events.
We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.
We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
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Customer Service Agent Manchester, England, United Kingdom employer: Raisin GmbH
Raisin is an exceptional employer, offering a vibrant and inclusive work culture in Manchester that prioritises employee growth and development. With a generous Employee Development Budget of £1,700, hybrid working arrangements, and a commitment to diversity, Raisin fosters an environment where team members can thrive while contributing to meaningful customer service in the fintech sector. Enjoy additional perks like 28 days of holiday, birthday leave, and exciting team retreats, making Raisin a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent Manchester, England, United Kingdom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Raisin GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Raisin GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent Manchester, England, United Kingdom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Raisin GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Raisin GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Raisin GmbH!
How to prepare for a job interview at Raisin GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
