Senior Client Solutions Manager, Influencer Marketing

Location: UK; London

Employment Type: Full time

Location Type: Remote

Department: Client Solutions

About Kyra: Kyra is an enterprise influencer marketing platform working with brands like SharkNinja, Coach, H&M, Ray-Ban, and Converse. Our platform manages the full lifecycle — creator discovery, campaign management, content review, payments, analytics, and AI-powered intelligence across TikTok, Instagram, and YouTube.

The Opportunity: You will be the day-to-day owner of one of Kyra’s largest and most complex global enterprise accounts: a fast-moving, multi-category consumer brand with 12+ sub-brands, 30+ active stakeholders, and campaigns running simultaneously across multiple regions. This is a high-volume, high-visibility account with multi-million dollar investment in creator marketing. Your job is to keep delivery tight, keep the client happy, and be a safe pair of hands on a flagship account. This role is about world-class servicing at enterprise scale.

What You’ll Do:

• Own the Account: Be the person the client trusts. Own the global relationship (excluding US) across 12+ sub-brands, each with its own team. Manage communications across 35+ stakeholders without dropping a thread. Stay organised at a level most people have never had to operate at.
• Lead Delivery End-to-End: Manage timelines, scopes, budgets, and execution across seeding, paid, and integrated campaigns. Lead client onboarding for new briefs: build decks, verify SOW accuracy, coordinate internal teams, demo the platform. Keep work on-brand, on-time, and within margin. With 6+ briefs running simultaneously, operational precision is everything.
• Run Performance and Reporting: Lead post-campaign analysis: run internal post-mortems, build PCA decks, present performance narratives. Own exec-ready reporting (QBRs/EBRs). Translate campaign data into clear recommendations. Reporting informs decisions. It is not a recap.
• Orchestrate Cross-Functional Teams: You are the connective tissue between creative, paid media, creator partnerships, and product. If something drifts (performance, scope, timeline, or relationship) you see it early and fix it. No surprises. No scrambling. Just steady, organised ownership.
• Feed Insight Back into Product: Surface client needs, pain points, and feature requests back into the product team. You are the closest person to how the client actually uses the platform.

What We’re Looking For:

• Agency experience in influencer or creator marketing. This is the number one priority. Not negotiable.
• Campaign execution experience. You have actually run creative marketing activations, not just managed client relationships from a distance.
• Enterprise account servicing at scale. Multi-stakeholder, high-volume, complex. You have managed accounts with this many moving parts before.
• Exceptional organisation. The volume of comms, briefs, regions, and stakeholders on this account is unusually high. Getting lost is easy. You do not get lost.
• Self-starter with an entrepreneurial mindset. You take ownership of learning, build internal relationships proactively, and do not wait to be told what to do.
• AI-immersed. Not just aware of AI. You are already using it in your day-to-day work.
• London-based. This role requires you to be in the office.
• CPG industry background.

Nice-to-Haves:

• Management experience: coaching, supervising, or mentoring junior CSMs.

Traits That Matter:

• Proactive. Organised. Adaptable. Self-starting. Comfortable with ambiguity. You do not wait for problems to land. You see them coming and act. You do not need rigid processes or hand-holding. Tools, product, and ways of working evolve constantly here, and you thrive on that, not resist it. You are willing to say 'I don't know' and go find out. You take feedback well. You build trust fast.

What Success Looks Like:

• Month 1: You have full context on all active sub-brands, briefs, and stakeholders. You have built a strong working relationship with the Campaign Director and the internal pod. The client knows your name and trusts you to run things. You are not asking the same question twice.
• Month 3: Delivery is running smoothly across all regions. You own reporting and client comms without oversight. Post-campaign analysis is sharp and drives clear recommendations. Internal teams come to you, not around you.

Why This Role: Innovation is at the core of how we operate. You will not stand still here. Your skills stay fresh and sharp. The team is smart, deeply ambitious, and really friendly. The pace is fast and the work matters.

Benefits:

• Location: London-based, hybrid. 2 days per week in-office, 2 days during the first 2 weeks for onboarding.
• Annual Time Off: 25 days PTO + bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year.
• Growth: Annual Learning & Development budget to invest in your skills.
• Rewards: Annual bonus scheme to recognise great work. Healthcare coverage for US-based team members.

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