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- Tasks: Assist in managing a charity shop, driving income and supporting a diverse team.
- Company: Join Rainbows Children’s Hospice, making a real difference in young lives.
- Benefits: Enjoy 27 days holiday, healthcare cashback, and discounts with the blue light card.
- Why this job: Be part of a passionate team that supports families and brightens lives.
- Qualifications: Retail experience and strong customer service skills are essential.
- Other info: Flexible hours with opportunities for personal growth and community impact.
The predicted salary is between 15000 - 20000 £ per year.
Are you passionate about customer service, thrive on challenges, and enjoy working with a diverse team? If so, our Assistant Shop Manager role at Arnold could be perfect for you. At Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people with life-limiting and life-threatening conditions. We also support approximately 3,000 families, siblings, and carers across the East Midlands. Simply put, we’re here to brighten short lives and support families wherever they are.
This vital work wouldn’t be possible without our retail shops! With government funding covering only seven weeks of our annual costs, the dedication of our fundraisers and retail teams ensures we can continue operating for the remaining 45 weeks each year.
We are looking for a passionate and customer-focused Assistant Shop Manager to join our Wigston Charity Shop! You will assist in managing one of Rainbows’ shops, deputising for the manager when necessary, to achieve agreed income and profit levels through the effective management of staff, volunteers, premises, and stock.
Location & Hours
You will be based at the Rainbows Charity Shop in Wigston but may need to support other locations due to staff absences or holidays. Attendance at the Hospice in Loughborough may be required for meetings and induction. 15 hours per week, across two shifts.
About The Role
Some of the key responsibilities include (but not limited to):
- Assist the manager to maintain and grow shop income and profit potential.
- Implement agreed promotions, including Rainbows’ seasonal campaigns.
- Ensure sufficient saleable stock by generating donations from the public and other sources.
- Achieve budgeted income and profit figures, proactively addressing any shortfalls.
- Monitor stock turnover to maintain a fresh and appealing shop floor.
- Encourage donors to sign up for the Gift Aid scheme.
- Support and motivate volunteers to deliver excellent customer service.
Further responsibilities can be found by downloading the Job Description.
Requirements
- Previous experience in a retail environment.
- Strong customer service skills with the ability to uphold high service standards.
- Ability to recruit, train, and motivate volunteers.
- A valid driving licence and access to a vehicle.
Further requirements can be found in the Person Specification.
Our Benefits Include
- Eligibility to join blue light card discount scheme and Company Shop.
- Healthcare Cashback plan.
- Life Assurance.
- 27 days holiday.
Assistant Shop Manager in Wigston Magna employer: Rainbows Hospice for Children and Young People
Contact Detail:
Rainbows Hospice for Children and Young People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager in Wigston Magna
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Assistant Shop Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get social! Follow Rainbows Children’s Hospice on social media and engage with their posts. This shows your interest and can help you stay updated on any job openings or events where you can meet the team.
✨Tip Number 3
Prepare for the interview by researching common questions for retail management roles. Think about how your experience aligns with their mission of supporting families and children. We want to see your passion shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Rainbows and making a difference.
We think you need these skills to ace Assistant Shop Manager in Wigston Magna
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and working with a diverse team. Share specific examples from your past experiences that highlight your dedication to making a difference in people's lives.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and requirements mentioned in the job description. We want to see how your skills align with what we're looking for in an Assistant Shop Manager.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Rainbows Hospice for Children and Young People
✨Know Your Stuff
Before the interview, make sure you understand Rainbows Children’s Hospice and its mission. Familiarise yourself with their work and how the retail shop contributes to their goals. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This is crucial for the Assistant Shop Manager role, so be ready to impress!
✨Demonstrate Team Spirit
Since you'll be working with a diverse team, think of instances where you've successfully collaborated with others. Be prepared to discuss how you motivate and support volunteers, as this is key to achieving the shop's income and profit goals.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's current challenges or upcoming campaigns. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.