At a Glance
- Tasks: Lead a team to drive store performance and support families in need.
- Company: Join Rainbows Children’s Hospice, making a real difference in the community.
- Benefits: Enjoy 27 days holiday, healthcare cashback, and fun staff events.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Shape a new venture while supporting vital palliative care for children.
- Qualifications: Retail management experience and strong leadership skills required.
The predicted salary is between 25000 - 30000 £ per year.
Are you a skilled Shop Manager ready to take on a new exciting opportunity? Do you thrive in a team-focused environment, enjoy problem-solving, and want to make a real difference? If so, we’d love to hear from you! Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.
We’re looking for a motivated and capable Shop Manager to lead this new venture.
Location: Kirk Gate, Newark NG24 1AD
Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis
About The Role: You’ll be responsible for driving income and profit by managing the store’s operations, managing staff and volunteers, stock and premises. This is a fantastic opportunity to shape the success of a new venture while supporting the vital work of Rainbows.
Key Responsibilities:
- Drive store performance and profitability by effectively managing sales, stock, and promotions.
- Maximise donations and Gift Aid contributions.
- Ensure a consistent flow of fresh, saleable stock.
- Lead and motivate your team, collaborating with the E‑commerce Manager to grow online sales via platforms like eBay and Depop.
Essential Requirements:
- Experience in a retail management environment.
- Excellent leadership and management skills.
- Excellent customer service skills with the ability to implement agreed standards of service in the store.
- Ability to manage a diverse team with varying skill sets.
- Experience in recruiting, training, and motivating volunteers.
- Confidence in working towards financial targets and managing budgets.
Desirable Requirements:
- Previous success in managing a retail outlet.
- Experience of working with and supporting volunteers.
- Working knowledge of Risk assessments.
- Experience of volunteering.
Our Benefits Include:
- Eligibility to join blue light card discount scheme and Company Shop.
- Healthcare Cashback plan.
- Life Assurance.
- 27 days holiday plus bank holiday allowance but expectation to work bank holidays in this role.
- Contributory pension scheme or Salary Sacrifice Pension Scheme.
- Free access to an employee assistance programme.
- Wellbeing support and access to Mental Health First Aiders.
- Fun events, All staff away days, Guest visitors.
For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, at ben.wright@rainbows.co.uk. To apply for the role please click “apply now” to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk. This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years. We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Shop Manager employer: Rainbows Hospice for Children and Young People
At Rainbows Children’s Hospice, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the lives of children and families facing life-limiting conditions. Our supportive work culture fosters teamwork and personal growth, offering opportunities for professional development while ensuring a rewarding experience through our charitable mission. Located in Newark, our shop manager role not only provides competitive benefits such as a contributory pension scheme and healthcare cashback plan but also allows you to lead a passionate team in a vibrant community setting.
Contact Details:
Rainbows Hospice for Children and Young People Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Rainbows Hospice for Children and Young People, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Rainbows Hospice for Children and Young People!
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Rainbows Hospice for Children and Young People, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Rainbows Hospice for Children and Young People and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Rainbows Hospice for Children and Young People that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Rainbows Hospice for Children and Young People
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
