At a Glance
- Tasks: Support the Store Manager in delivering an amazing retail experience for a great cause.
- Company: Join Rainbows Hospice, making a difference in children's lives through retail.
- Benefits: Enjoy 27 days holiday, healthcare cashback, and fun staff events.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be part of a team that supports children and young people while developing your career.
- Qualifications: Retail management experience and excellent customer service skills are essential.
The predicted salary is between 28000 - 42000 £ per year.
Location: Join Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN
Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis
About The Role
As Deputy Store Manager, you’ll support the Store Manager in delivering a high-quality retail experience that reflects the values of Rainbows Children’s Hospice. You’ll play a key role in meeting performance targets, delivering excellent customer service, and ensuring the store is professionally presented and welcoming.
Key Responsibilities
- Support the Store Manager to maximise income, profits, and overall store performance
- Help plan and deliver in-store and seasonal promotions
- Assist in maintaining fresh, saleable stock and encourage public donations
- Promote Gift Aid to eligible donors
- Manage stock turnover and support regional furniture sourcing
- Ensure efficient van routes for collections and deliveries
- Supervise assistant managers and volunteers
- Work with the E-commerce team to boost online sales via platforms like eBay and Depop
Essential Requirements
- Experience in a retail management environment
- Excellent customer service skills with the ability to implement agreed standards of service in the store
- Ability to manage a diverse team with varying skill sets
- Experience in recruiting, training, and motivating volunteers
- Confidence in working towards financial targets and managing budgets
Desirable Requirements
- Previous experience of assistant management of a store or department within a furniture and/or fashion environment
- Previous experience of working with or managing van drivers
Benefits
- Eligibility to join blue light card discount scheme and Company Shop
- Healthcare Cashback plan
- Life Assurance
- 27 days holiday plus bank holiday allowance (expectation to work bank holidays)
- Contributory pension scheme or Salary Sacrifice Pension Scheme
- Free access to an employee assistance programme
- Wellbeing support and access to Mental Health First Aiders
- Fun events, all staff away days, Guest visitors
Contact
For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, at ben.wright@rainbows.co.uk. To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk.
Screening
This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.
Equality, diversity & inclusion
Rainbows Hospice for Children and Young People is committed to improving the quality of its services to all people, irrespective of race/ethnicity, disability, gender, religion or belief, age, or sexual orientation. Our objective is to deliver high quality services that are accessible, responsive, and appropriate to meet the diverse needs of different groups and individuals. As such, we will continue to take action to ensure that staff and volunteers employed by Rainbows Hospice are culturally aware and treat every person with dignity, respect, and fairness, in a way that is sensitively responsive to differences and similarities. Unlawful discrimination and other forms of exclusion have no place within Rainbows Hospice.
Deputy Store Manager in Shepshed employer: Rainbows Hospice for Children and Young People
Rainbows Hospice for Children and Young People is an exceptional employer that prioritises a supportive and inclusive work culture, offering numerous benefits such as a healthcare cashback plan, life assurance, and generous holiday allowances. As a Deputy Store Manager in Shepshed, you will have the opportunity to grow professionally while making a meaningful impact in the community, all within a vibrant team environment that values diversity and employee wellbeing.
Contact Details:
Rainbows Hospice for Children and Young People Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Store Manager in Shepshed
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Rainbows Hospice for Children and Young People, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Rainbows Hospice for Children and Young People!
We think you need these skills to ace Deputy Store Manager in Shepshed
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Rainbows Hospice for Children and Young People, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Rainbows Hospice for Children and Young People and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Rainbows Hospice for Children and Young People that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Rainbows Hospice for Children and Young People
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
