Deputy Store Manager in Loughborough

Are you a talented Retail Manager or Assistant Manager ready for your next exciting challenge? Do you thrive in a collaborative team, enjoy problem-solving, and want your work to truly make a difference? If so, we’d love to hear from you! Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

As part of our growth, we’re excited to be opening our first Rainbows’ Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we’re now looking for a motivated and capable Deputy Store Manager to help lead this exciting new venture alongside the Store Manager.

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN

Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis

About The Role

As Deputy Store Manager, you’ll support the Store Manager in delivering a high-quality retail experience that reflects the values of Rainbows Children’s Hospice. You’ll play a key role in meeting performance targets, delivering excellent customer service, and ensuring the store is professionally presented and welcoming. This is an exciting opportunity to help lead our new Furniture, Fashion & Donation Store in Shepshed, working closely with a passionate team and making a real difference in your community.

Some of the key responsibilities include (but not limited to):

• Supporting the Store Manager to maximise income, profits, and overall store performance
• Help plan and deliver in-store and seasonal promotions
• Assist in maintaining fresh, saleable stock and encourage public donations
• Promote Gift Aid to eligible donors
• Manage stock turnover and support regional furniture sourcing
• Ensure efficient van routes for collections and deliveries
• Supervise assistant managers and volunteers
• Work with the E-commerce team to boost online sales via platforms like eBay and Depop

Essential Requirements

• Experience in a retail management environment
• Excellent customer service skills with the ability to implement agreed standards of service in the store
• Ability to manage a diverse team with varying skill sets
• Experience in recruiting, training, and motivating volunteers
• Confidence in working towards financial targets and managing budgets

Desirable Requirements

• Previous experience of assistant management of a store or department within a furniture and/or fashion environment
• Previous experience of working with or managing van drivers

Our Benefits Include

• Eligibility to join blue light card discount scheme and Company Shop
• Healthcare Cashback plan
• Life Assurance
• 27 days holiday plus bank holiday allowance but expectation to work bank holidays in this role
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on ben.wright@rainbows.co.uk. To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk.

This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.