Assistant Furniture Delivery Service Manager in Loughborough

Are you an experienced commercial van driver looking for your next exciting challenge? Do you enjoy being part of a team, solving problems on the go, and making a real difference in your local community? If so, we’d love to hear from you! Here at Rainbows Children’s Hospice, we provide specialist palliative care and end‑of‑life support to over 750 babies, children, and young people living with life‑limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

As part of our growth, we’re excited to be opening our first Rainbows’ Furniture, Fashion and Donation Store in Shepshed! This store will be a larger store than our existing boutiques and we’re now recruiting an Assistant Furniture Delivery Service Manager to help oversee the collection and delivery of donated furniture and stock from customers’ homes and local businesses.

Location: Joining Unit to Armstrongs Mill, 173 Charnwood Rd, Shepshed, Loughborough LE12 9NN.

Hours & Salary: 15 hours per week, working 2 out of 7 days on a rota basis – £9,524 per annum.

About The Role:

• Assist in managing the collection and delivery of donated stock from customers and businesses to support store sales and profit targets.
• Take responsibility for the company van’s upkeep and deliver exceptional customer service both on‑site and off.

Key Responsibilities:

• Deliver and collect furniture/stock professionally.
• Support the Furniture Delivery Service Manager with planning collections, managing volunteers, and van maintenance.
• Collect and distribute corporate stock as needed.
• Generate stock via social media following Rainbows’ guidelines.
• Report incidents and van damage promptly.
• Assess stock condition and communicate with customers.
• Promote and process Gift Aid donations.
• Ensure correct loading and delivery of stock.
• Assist with moving and displaying furniture to maximise sales.
• Provide store cover during management absences.
• Drive vehicles safely and follow the Highway Code.
• Promote the store and engage with the local community.
• Keep the van clean and tidy.
• Carry out PAT testing and furniture assembly (training provided).

Essential Requirements:

• Excellent customer service skills with the ability to implement agreed standards of service with delivery and collection service and in‑store.
• The ability to recruit, train and motivate volunteers.
• Able to manage logistics of delivery service.
• Driving licence.
• Experience of driving a commercial van.

Desirable Requirements:

• Previous experience in a retail environment.
• Experience of carrying and lifting furniture.
• Experience of managing customer‑facing delivery service.

Our Benefits Include:

• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme or Salary Sacrifice Pension Scheme.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.
• Unofficial benefits: Fun events, All staff away days, Guest visitors.

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on ben.wright@rainbows.co.uk. To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk. This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening, including employment referencing covering the past five years. We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.