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- Tasks: Be the friendly face of our organisation, delivering exceptional service to all visitors and staff.
- Company: Join a compassionate team dedicated to making a difference in the community.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work environment.
- Why this job: Make a real impact by providing first-class customer service and support.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Opportunity for career growth in a rewarding and dynamic setting.
The predicted salary is between 24000 - 36000 £ per year.
This is a varied and rewarding role where you will be delivering an exceptional experience, ensuring a high standard of delivery and service that is reflective of Rainbows values.
Some of the key responsibilities include (but are not limited to):
- Being the first point of contact, ensuring excellent customer service is delivered to all external and internal contacts, including children, young people, families, visitors, supporters, staff, volunteers, trustees, and health professionals.
- Responding to visitors, telephone and email enquiries sensitively and professionally, ensuring that all messages are taken accurately and passed on appropriately in a timely manner to the relevant person/team.
- Ensuring the Reception rota is kept up to date and identifying cover for absence, ensuring that a Receptionist or Administration member of staff is always available to ensure continuity of service.
- Processing merchandise sales in Reception and ensuring accurate records are kept and payments made.
- Taking bookings for Hospice vehicles and reporting any defects as advised by the car users to Facilities in a prompt and timely manner.
- Creating and issuing new members of staff/volunteers with security fobs and ID badges on their first day and as required.
- Monitoring the Lone Worker process for Family Support when staff are on external visits.
- Being an administrator for the fob security system ensuring procedures are followed.
- Ensuring timely response to any changes in the fob allocation/permissions to maintain security at all times.
Requirements:
- Excellent administrative and secretarial skills.
- Ability to prioritise and deal with conflicting demands.
- Excellent customer service to ensure every individual receives a first-class and personal response, going above and beyond when required.
- Computer literate with all Microsoft applications: Outlook, Word, Teams, SharePoint, Excel, PowerPoint, and Publisher.
- Excellent communication and telephone skills.
This role is subject to a Standard DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Receptionist and Administrator in Leicester employer: Rainbows Hospice for Children and Young People
Contact Detail:
Rainbows Hospice for Children and Young People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist and Administrator in Leicester
✨Tip Number 1
First things first, make sure you know the company inside out. Research Rainbows' values and mission so you can show how you align with them during your interview. This will help you stand out as someone who genuinely cares about the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to get comfortable responding to different types of enquiries.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen on joining the team at Rainbows.
We think you need these skills to ace Receptionist and Administrator in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that reflect your ability to deliver an exceptional experience.
Be Clear and Concise: When filling out the application, keep your responses clear and to the point. We appreciate well-structured answers that get straight to the heart of the matter, especially when it comes to your skills and experiences relevant to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. We love seeing candidates who understand our values and can connect their experiences to what we’re looking for.
Apply Through Our Website: Remember to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups.
How to prepare for a job interview at Rainbows Hospice for Children and Young People
✨Know the Company Values
Before your interview, take some time to research Rainbows and understand their values. This will help you align your answers with what they stand for, showing that you're not just a good fit for the role but also for the organisation's culture.
✨Practice Customer Service Scenarios
Since this role is all about delivering exceptional customer service, think of common scenarios you might face as a receptionist. Practise how you would handle difficult situations or inquiries, ensuring you can demonstrate your problem-solving skills during the interview.
✨Showcase Your Administrative Skills
Be ready to discuss your experience with administrative tasks and software. Highlight your proficiency in Microsoft applications like Outlook and Excel, and prepare examples of how you've effectively managed conflicting demands in previous roles.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, expectations for the role, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.