Shop Manager - Daventry

Are you a skilled Store Manager ready to take on a new exciting opportunity? Do you thrive in a team-focused environment, enjoy problem-solving, and want to make a real difference? If so, we’d love to hear from you! Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life‑shortening conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

Location: 4 Foundry Walk, Daventry NN11 4PN

Hours: 37.5 hours per week, working 5 out of 7 days on a rota basis

About The Role: You’ll be responsible for driving income and profit by managing the store’s operations, managing staff and volunteers, stock and premises. This is a fantastic opportunity to shape the success of this boutique while supporting the vital work of Rainbows.

Key Responsibilities:

• Drive store performance and profitability by effectively managing sales, stock, and promotions
• Maximise donations and Gift Aid contributions
• Ensure a consistent flow of fresh, saleable stock
• Lead and motivate your team, collaborating with the E‑commerce Manager to grow online sales via platforms like eBay and Depop

Essential Requirements:

• Experience in a retail management environment
• Excellent leadership and management skills
• Excellent customer service skills with the ability to implement agreed standards of service in the store
• Ability to manage a diverse team with varying skill sets
• Experience in recruiting, training, and motivating volunteers
• Confidence in working towards financial targets and managing budgets

Desirable Requirements:

• Previous experience of managing a store or department within this environment

Benefits:

• Eligibility to join blue light card discount scheme and Company Shop
• Healthcare Cashback plan
• Life Assurance
• 27 days holiday plus bank holiday allowance (expectation to work bank holidays in this role)
• Contributory pension scheme or Salary Sacrifice Pension Scheme
• Free access to an employee assistance programme
• Wellbeing support and access to Mental Health First Aiders
• Unofficial benefits: Fun events, All staff away days, Guest visitors

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, at ben.wright@rainbows.co.uk. To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team at recruitment@rainbows.co.uk. This role is subject to a Basic DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening, including employment referencing covering the past five years.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.