At a Glance
- Tasks: Support the Store Manager in running our Daventry shop and achieving retail goals.
- Company: Join Rainbows Children's Hospice, making a difference for families in need.
- Benefits: Enjoy flexible hours, competitive pay, and great perks like healthcare cashback and 27 days leave.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Be part of a team that funds vital care for children while gaining valuable retail experience.
- Qualifications: Retail management experience and excellent customer service skills are essential.
The predicted salary is between 10000 - 10000 £ per year.
15 hours per week (2 days out of 7 on a rota basis) | £10,000 per annum (pro rata) | Daventry
Support our retail team and help fund vital care for children and families. Do you have retail experience, a commitment to excellent customer service and the ability to support a diverse team? We are looking for a customer-focused Assistant Store Manager to join our Daventry shop, helping to achieve strong retail results while raising vital funds for Rainbows.
About Rainbows: Here at Rainbows Children's Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-shortening conditions and terminal illnesses across the East Midlands. Simply put, we're here to brighten short lives and support families, wherever they are. Our retail shops play a vital role in funding this care. With government funding covering only seven weeks of our annual costs, the dedication of our fundraisers and retail teams helps fund the remaining 45 weeks each year.
About the Role: As Assistant Store Manager, you will support the Store Manager in the day-to-day running of our Daventry shop and deputise in their absence. Through the effective management of staff, volunteers, premises and stock, you will help achieve agreed income and profit targets, maximise donations and deliver excellent customer service. You will also help maintain a welcoming, professional and well-presented shop for customers, donors and volunteers.
Location: Rainbows Shop, 4 Foundry Walk, Daventry, NN11 4PN
Hours & Salary: 15 hours per week, £10,000 per annum (£25,000 full time equivalent). Hours will be worked flexibly across a rota, so you'll need to be able to work different days and times in line with the needs of the service.
What you'll be doing:
- Supporting the achievement of income and profit targets
- Managing, training and supporting our dedicated volunteers, whose time, commitment and hard work are vital to keeping the shop running, and ensuring they feel valued and appreciated as part of the team
- Assisting with promotional and seasonal campaigns
- Maximising donations and maintaining a consistent flow of saleable stock
- Promoting Gift Aid in line with targets and procedures
- Monitoring stock turnover and supporting furniture sourcing
- Contributing to the effective coordination of collection and delivery services
What We're Looking For:
Essential:
- Experience in a retail management environment
- Excellent customer service and communication skills
- Ability to motivate and support a diverse team
- Confidence working towards financial targets and budgets
Desirable:
- Experience of working with volunteers
What We Offer:
- Blue Light Card eligibility and Company Shop membership
- Healthcare Cashback Plan
- Life Assurance
- 27 days annual leave plus bank holiday allowance
- Contributory or Salary Sacrifice Pension Scheme
- Employee Assistance Programme
- Wellbeing support and Mental Health First Aiders
- Staff events, away days and other informal benefits
For an informal discussion, please contact Ben Wright, Retail Area Manager, at Ben.Wright@rainbows.co.uk.
Please note: This role is subject to a Basic DBS check and pre-employment screening, including five years' employment references. We reserve the right to close this vacancy early if sufficient applications are received.
Assistant Shop Manager (Daventry) employer: Rainbows Hospice for Children and Young People
Rainbows Hospice for Children and Young People is an attractive employer due to its commitment to meaningful work that positively impacts families facing life-limiting conditions. The organization fosters a supportive team culture and offers opportunities for professional development within a multidisciplinary setting.
Contact Details:
Rainbows Hospice for Children and Young People Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager (Daventry)
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Rainbows Hospice for Children and Young People, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Shop Manager (Daventry)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Rainbows Hospice for Children and Young People that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Rainbows Hospice for Children and Young People will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Rainbows Hospice for Children and Young People and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Rainbows Hospice for Children and Young People
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Rainbows Hospice for Children and Young People, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Rainbows Hospice for Children and Young People!
