Assistant Shop Manager (Blaby)

Are you passionate about customer service, thrive on challenges, and enjoy working with a diverse team? If so, our Assistant Shop Manager role at Blaby could be perfect for you. At Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people with life‑limiting and life‑threatening conditions. We also support approximately 3,000 families, siblings, and carers across the East Midlands. Simply put, we’re here to brighten short lives and support families wherever they are. This vital work wouldn’t be possible without our retail shops! With government funding covering only seven weeks of our annual costs, the dedication of our fundraisers and retail teams ensures we can continue operating for the remaining 45 weeks each year.

We are looking for a passionate and customer‑focused Assistant Shop Manager to join our Blaby Charity Shop. You will assist in managing one of Rainbows’ shops, deputising for the manager when necessary, to achieve agreed income and profit levels through the effective management of staff, volunteers, premises, and stock.

Location & Hours

You will be based at the Rainbows Charity Shop in Blaby but may need to support other locations due to staff absences or holidays. Attendance at the Hospice in Loughborough may be required for meetings and induction. 15 hours per week, across two shifts.

About the Role

Some of the key responsibilities include (but are not limited to):

• Assist the manager to maintain and grow shop income and profit potential.
• Implement agreed promotions, including Rainbows’ seasonal campaigns.
• Ensure sufficient saleable stock by generating donations from the public and other sources.
• Achieve budgeted income and profit figures, proactively addressing any shortfalls.
• Monitor stock turnover to maintain a fresh and appealing shop floor.
• Encourage donors to sign up for the Gift Aid scheme.
• Support and motivate volunteers to deliver excellent customer service.

Further responsibilities can be found by downloading the Job Description.

Requirements

• Previous experience in a retail environment.
• Strong customer service skills with the ability to uphold high service standards.
• Ability to recruit, train, and motivate volunteers.
• A valid driving licence and access to a vehicle.

Further requirements can be found in the Person Specification.

Our Benefits include:

• Eligibility to join blue light card discount scheme and Company Shop.
• Healthcare Cashback plan.
• Life Assurance.
• 27 days holiday pro-rated.
• Plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.
• Unofficial benefits: Fun events, All staff away days, Guest visitors.

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, at ben.wright@rainbows.co.uk. To apply for the role please click ’apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk. This role is subject to a basic DBS (Disclosure and barring Service Check) and pre‑employment checks. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.