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- Tasks: Assist in managing a charity shop, focusing on customer service and team motivation.
- Company: Join Rainbows Hospice, supporting children and families facing life-limiting conditions.
- Benefits: Enjoy flexible hours, health cash plans, life assurance, and fun team events.
- Why this job: Make a real difference while working in a caring, dynamic environment.
- Qualifications: Previous retail experience and strong customer service skills are essential.
- Other info: Part-time role with opportunities for personal growth and community impact.
The predicted salary is between 20000 - 28000 £ per year.
Are you passionate about customer service, thrive on challenges, and enjoy working with a diverse team? If so, our Assistant Shop Manager role at Arnold could be perfect for you.
At Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people with life-limiting and life-threatening conditions. We also support approximately 3,000 families, siblings, and carers across the East Midlands. Simply put, we’re here to brighten short lives and support families wherever they are.
This vital work wouldn’t be possible without our retail shops! With government funding covering only seven weeks of our annual costs, the dedication of our fundraisers and retail teams ensures we can continue operating for the remaining 45 weeks each year.
We are looking for a passionate and customer-focused Assistant Shop Manager to join our Arnold Charity Shop! You will assist in managing one of Rainbows’ shops, deputising for the manager when necessary, to achieve agreed income and profit levels through the effective management of staff, volunteers, premises, and stock.
Location & Hours
- You will be based at the Rainbows Charity Shop in Arnold but may need to support other locations due to staff absences or holidays.
- Attendance at the Hospice in Loughborough may be required for meetings and induction.
- 7.5 hours per week, across one shift.
About The Role
Some of the key responsibilities include (but not limited to):
- Assist the manager to:
- Maintain and grw shop income and profit potential.
- Implement agreed prmotions, including Rainbows’ seasonal campaigns.
- Ensure sufficient saleable stck by generating donations from the public and other sources.
- Achieve budgeted incme and profit figures, proactively addressing any shortfalls.
Requirements
- Previous experience in a retail environment.
- Strong customer service skills with the ability to uphold high service standards.
- Ability to recruit, train, and motivate volunteers.
- A valid driving licence and access to a vehicle.
- Further requirements can be found in the Person Specification.
Our Benefits include:
- Eligibility to join blue light card discount scheme and Company Shop.
- Healthcare Cashback plan.
- Life Assurance.
- 27 days holiday (pro rated)
- Plus bank holiday allowance but expectation to work bank holidays in this role.
- Contributory pension scheme
- Free access to an employee assistance programme
- Wellbeing support and access to Mental Health First Aiders
- Unofficial benefits: Fun events, All staff away days, Guest visitors
For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on
To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at
This role is subject to a standard DBS (Disclosure and barring Service Check) and pre-employment checks.
Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
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Assistant Shop Manager employer: Rainbows Hospice for Children and Young People
Contact Detail:
Rainbows Hospice for Children and Young People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Familiarise yourself with Rainbows Hospice's mission and values. Understanding their commitment to providing care for children and families will help you align your responses during interviews, showcasing your passion for their cause.
✨Tip Number 2
Highlight your customer service experience in retail settings. Be prepared to discuss specific examples of how you've successfully managed customer interactions or resolved issues, as this role heavily relies on excellent service.
✨Tip Number 3
Demonstrate your ability to work with diverse teams. Share experiences where you've collaborated with various individuals, especially in volunteer settings, to show that you can motivate and support others effectively.
✨Tip Number 4
Prepare to discuss your strategies for generating donations and managing stock turnover. Think about innovative ideas you've implemented in past roles that could be beneficial for the shop's success at Rainbows.
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Assistant Shop Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous retail experience, particularly in customer service and team management. Use specific examples to demonstrate your ability to motivate volunteers and manage stock effectively.
Show Your Passion: Express your passion for working in a charity environment and your commitment to supporting families in need. This can set you apart from other candidates who may not convey the same level of enthusiasm.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Rainbows Hospice for Children and Young People
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the values of Rainbows Hospice.
✨Demonstrate Teamwork Skills
Since the role involves working with a diverse team, be prepared to discuss your experience in collaborating with others. Highlight instances where you successfully motivated or trained volunteers, showcasing your ability to work well within a team.
✨Understand the Mission of Rainbows Hospice
Familiarise yourself with the mission and values of Rainbows Hospice. During the interview, reference how your personal values align with their commitment to providing care and support to families, which will show your genuine interest in the role.
✨Prepare for Situational Questions
Anticipate situational questions that may arise during the interview, such as how you would handle stock shortages or motivate volunteers. Think through your responses in advance, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.