Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist in managing a charity shop, driving income and supporting a diverse team.
- Company: Join Rainbows Children’s Hospice, making a real difference in young lives.
- Benefits: Enjoy 27 days holiday, healthcare cashback, and fun staff events.
- Why this job: Be part of a passionate team that supports families in need.
- Qualifications: Retail experience and strong customer service skills are essential.
- Other info: Flexible hours with opportunities for personal growth and community impact.
The predicted salary is between 20000 - 25000 £ per year.
Are you passionate about customer service, thrive on challenges, and enjoy working with a diverse team? If so, our Assistant Shop Manager role at Arnold could be perfect for you. At Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people with life-limiting and life-threatening conditions. We also support approximately 3,000 families, siblings, and carers across the East Midlands. Simply put, we’re here to brighten short lives and support families wherever they are.
This vital work wouldn’t be possible without our retail shops! With government funding covering only seven weeks of our annual costs, the dedication of our fundraisers and retail teams ensures we can continue operating for the remaining 45 weeks each year.
We are looking for a passionate and customer-focused Assistant Shop Manager to join our Arnold Charity Shop! You will assist in managing one of Rainbows’ shops, deputising for the manager when necessary, to achieve agreed income and profit levels through the effective management of staff, volunteers, premises, and stock.
Location & Hours
You will be based at the Rainbows Charity Shop in Arnold but may need to support other locations due to staff absences or holidays. Attendance at the Hospice in Loughborough may be required for meetings and induction. 7.5 hours per week, across one shift.
About The Role
Some of the key responsibilities include (but not limited to):
- Assist the manager to maintain and grow shop income and profit potential.
- Implement agreed promotions, including Rainbows’ seasonal campaigns.
- Ensure sufficient saleable stock by generating donations from the public and other sources.
- Achieve budgeted income and profit figures, proactively addressing any shortfalls.
- Monitor stock turnover to maintain a fresh and appealing shop floor.
- Encourage donors to sign up for the Gift Aid scheme.
- Support and motivate volunteers to deliver excellent customer service.
Further responsibilities can be found by downloading the Job Description.
Requirements
- Previous experience in a retail environment.
- Strong customer service skills with the ability to uphold high service standards.
- Ability to recruit, train, and motivate volunteers.
- A valid driving licence and access to a vehicle.
Further requirements can be found in the Person Specification.
Our Benefits Include
- Eligibility to join blue light card discount scheme and Company Shop.
- Healthcare Cashback plan.
- Life Assurance.
- 27 days holiday (pro rated) plus bank holiday allowance but expectation to work bank holidays in this role.
- Contributory pension scheme.
- Free access to an employee assistance programme.
- Wellbeing support and access to Mental Health First Aiders.
- Unofficial benefits: Fun events, All staff away days, Guest visitors.
For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on ben.wright@rainbows.co.uk. To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk.
This role is subject to a standard DBS (Disclosure and Barring Service Check) and pre-employment checks. Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.
Assistant Shop Manager employer: Rainbows Hospice for Children and Young People
Contact Detail:
Rainbows Hospice for Children and Young People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager
✨Tip Number 1
Get to know the shop and its community! Spend some time visiting the Arnold Charity Shop and chatting with staff and volunteers. This will give you a feel for the vibe and help you connect with the team when you apply.
✨Tip Number 2
Show off your customer service skills! When you get the chance to meet the team or during any interviews, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about real experiences!
✨Tip Number 3
Be proactive! If you see an opportunity to improve something in the shop or have ideas for promotions, don’t hesitate to mention them. It shows you're already thinking like a manager and are invested in the shop's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Rainbows Children’s Hospice.
We think you need these skills to ace Assistant Shop Manager
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service and working with a diverse team. Share specific examples from your past experiences that highlight your dedication to making a difference in people's lives.
Tailor Your Application: Make sure to customise your application to reflect the key responsibilities and requirements mentioned in the job description. We want to see how your skills align with what we're looking for in an Assistant Shop Manager.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Rainbows Hospice for Children and Young People
✨Know the Mission
Before your interview, take some time to understand Rainbows Children’s Hospice and its mission. Familiarise yourself with their work and how the retail shop contributes to supporting families. This will show your genuine interest in the role and help you connect your passion for customer service with their vital work.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Think of specific examples where you’ve successfully managed stock, motivated a team, or improved sales. Highlighting these experiences will demonstrate that you have the skills needed to assist in managing the shop effectively.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations, such as dealing with difficult customers or motivating volunteers. Prepare some scenarios from your past experiences that showcase your problem-solving skills and ability to maintain high service standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the shop's current challenges, upcoming promotions, or how they engage with the community. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.