Assistant Shop Manager - Arnold

We are looking for a passionate and customer-focused Assistant Shop Manager to join our Arnold Charity Shop! You will assist in managing one of Rainbows shops, deputising for the manager when necessary, to achieve agreed income and profit levels through the effective management of staff, volunteers, premises, and stock.

Location & Hours

You will be based at the Rainbows Charity Shop in Arnold but may need to support other locations due to staff absences or holidays. Attendance at the Hospice in Loughborough may be required for meetings and induction. 7.5 hours per week, across one shift.

About us

At Rainbows Childrens Hospice, we provide specialist palliative care and end-of-life support to over 750 babies, children, and young people with life-limiting and life-threatening conditions. We also support approximately 3,000 families, siblings, and carers across the East Midlands.

Job responsibilities

• Assist the manager to maintain and grow shop income and profit potential.
• Implement agreed promotions, including Rainbows seasonal campaigns.
• Ensure sufficient saleable stock by generating donations from the public and other sources.
• Achieve budgeted income and profit figures, proactively addressing any shortfalls.
• Monitor stock turnover to maintain a fresh and appealing shop floor.
• Encourage donors to sign up for the Gift Aid scheme.
• Support and motivate volunteers to deliver excellent customer service.

Requirements

• Previous experience in a retail environment.
• Strong customer service skills with the ability to uphold high service standards.
• Ability to recruit, train, and motivate volunteers.
• A valid driving licence and access to a vehicle.

Our Benefits include:

• Eligibility to join blue light card discount scheme and Company Shop.
• Life Assurance.
• 27 days holiday (pro rated) plus bank holiday allowance but expectation to work bank holidays in this role.
• Contributory pension scheme.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.

For further information about this role and the responsibilities please contact Ben Wright, Retail Area Manager, on ben.wright@rainbows.co.uk. To apply for the role please click apply now to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the people team at recruitment@rainbows.co.uk.

This role is subject to a standard DBS (Disclosure and Barring Service Check) and pre-employment checks.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.

Person Specification

• Previous experience in a retail environment.
• Excellent customer service skills with the ability to implement agreed standards of service in the store.
• The ability to recruit, train and motivate volunteers.
• Able to work to strict financial guidelines.
• Good administrative and organisational skills with the ability to monitor and analyse shop statistics.
• Awareness and understanding of Health & Safety in the Workplace and ability to identify potential risks.
• Effective communication skills - verbal and written.
• Excellent interpersonal skills.
• Self-motivated and able to work independently but flexibly as part of a team.
• Good problem solving and decision making skills.
• Able to implement agreed policies and procedures and ensure compliance.
• Good planning and logistical skills.
• Basic level of computer literacy.
• Ability to prioritise and deal with conflicting work demands.
• Able to work flexible hours and cover holidays/other absences as necessary in your own and other shops.
• Able to work within professional and confidential boundaries.
• Experience of supervising or managing staff.
• Experience of working with and supporting volunteers.
• Working knowledge of Risk Assessments.
• Experience of volunteering.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.