Volunteer Coordinator

Are you passionate about building meaningful relationships, using creativity to solve problems, and delivering engaging experiences for our supporters and volunteers? Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-shortening and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

We are currently seeking a Volunteer Coordinator to join our dedicated Volunteering Team at Rainbows. Volunteers play a pivotal role in supporting every aspect of our vital work – from fundraising and events, to our retail shops and the hospice itself – with over 350 individuals generously volunteering their time, skills, and passion. We are looking for a positive and enthusiastic individual who will help ensure volunteers feel welcomed, supported, and confident, enabling them to make a meaningful difference to children, young people and families across our services.

Location: Primarily an office-based role, at our hospice in Loughborough.

Hours: Monday to Friday, 9 am – 5 pm. Some flexibility is required, as occasional evening and weekend working and regional travel will be part of supporting volunteers.

About the role

As a Volunteer Coordinator, you will play a key role in shaping how people volunteer with Rainbows. You’ll lead on volunteer recruitment across the East Midlands, building relationships with communities and organisations, and supporting individuals to find opportunities that match their motivations, skills and strengths. Once volunteers are involved, you’ll help ensure they feel confident, informed and well supported, working closely with colleagues to create positive volunteering experiences.

Key Responsibilities include (but are not limited to):

• Recruitment, Selection, and Induction: Be the first point of contact for volunteering enquiries and applications, ensuring a seamless onboarding process.
• Volunteer Support and Supervision: Act as the central point of contact for volunteers at Rainbows, offering guidance and support throughout their volunteering journey.
• Team Collaboration: Provide staff with proactive support and best practices for volunteer management, engagement, and stewardship.
• Operational Duties: Maintain accurate volunteer records, ensuring GDPR compliance, and provide KPI data as needed.

Requirements

While previous experience working with volunteers is ideal, it is not essential. What matters most is your ability to:

• Build connections with a diverse range of people through exceptional interpersonal skills and empathy.
• Approach tasks with positivity and enthusiasm, inspiring others to get involved.
• Confidently use databases and Microsoft Office packages, with strong administrative skills and a good understanding of GDPR processes.

Our Benefits include:

• Free onsite parking at the Hospice, Lark Rise, Loughborough.
• Eligibility to join blue light card discount scheme and Company Shop.
• Simply Health Cashback plan.
• Life Assurance.
• 27 days holiday plus bank holidays.
• Contributory pension scheme or Salary Sacrifice Pension Scheme.
• Affordable meals at the Hospice, Lark Rise, Loughborough.
• Free Tea, Coffee and Fruit whilst at the Hospice.
• Free access to Health Assured employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.
• Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors.

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.