IT Co-ordinator in Loughborough

IT Co‑ordinator

Rainbows Children’s Hospice is seeking a proactive IT Co‑ordinator to manage and coordinate all internal IT issues and work closely with our external IT provider to ensure efficient support for staff and visitors.

Location & Hours

Location: Rainbows Hospice, Lark Rise, Loughborough LE11 2HS (on‑site)

Hours: 37.5 hours per week, Monday to Friday

About the Role

• Act as the first point of contact for internal IT helpdesk queries, triaging and escalating to external IT providers as required.
• Collaborate with the Managed Service Provider and other external suppliers to ensure timely resolution of incidents and requests.
• Monitor and coordinate all IT contracts for telephony, access control, photocopying and other equipment.
• Support the administration and monitoring of the Rainbows intranet.
• Maintain accurate IT stock records and coordinate mobile phone ordering and monitoring.

Essential Requirements

• Previous experience in an IT support service desk or IT administration role.
• Experience liaising with third‑party suppliers and managing information requests.
• Proven ability to handle procurement processes (quotes, orders, invoices, stock control).
• IT literacy with Microsoft 365 suite (Teams, Outlook, Excel, Word).

Desirable Requirements

• Familiarity with IT contract administration (telephony, printers, mobile phones).
• Exposure to user account management (creating new starters, permission changes).
• Experience using IT ticketing/helpdesk systems.
• Experience using a ticketing system within a customer service role.

Benefits

• Free onsite parking at the Hospice.
• Eligibility to join the Blue Light Card discount scheme and Company Shop.
• Health Cashback plan.
• Life Assurance.
• 27 days holiday plus bank holidays.
• Contributory pension scheme.
• Affordable meals at the Hospice.
• Free tea, coffee and fruit whilst at the Hospice.
• Free access to an employee assistance programme.
• Wellbeing support and access to Mental Health First Aiders.
• Unofficial benefits: fun events, staff away days, guest visitors.

How to Apply

To apply, click apply now to complete an online application form. If you require an alternative application method or would like to discuss reasonable adjustments, please contact the Recruitment Team.

Additional Information

This role is subject to a standard DBS (Disclosure and Barring Service) check and comprehensive pre‑employment screening including employment referencing covering the past five years.

We reserve the right to close this advert early if we receive a high volume of suitable applications.

Equality, Diversity & Inclusion

Rainbows Children’s Hospice is committed to improving the quality of its services to all people irrespective of race, ethnicity, disability, gender, religion or belief, age or sexual orientation. We will take action to ensure staff and volunteers are culturally aware and treat everyone with dignity, respect and fairness.