At a Glance
- Tasks: Provide emotional and practical support to families with babies in neonatal care.
- Company: Join Rainbow Trust, a top charity dedicated to supporting families in need.
- Benefits: Enjoy flexible hours, 25 days leave, and a company car.
- Other info: Be part of a supportive team with excellent training and development opportunities.
- Why this job: Make a real difference in the lives of families during challenging times.
- Qualifications: Experience in child health or social care is essential.
The predicted salary is between 19200 - 28800 £ per year.
Location: This role covers the South West of London, including Chelsea & Westminster catchment area.
Interview Dates: Interview Date to be confirmed.
Closing Date: 08 April 2026
Salary: £24,000 pa + Company Car and Benefits (including 25 days annual leave and pension).
About the Role: Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need. This Best Companies Top 100 mid‑size organisation and Top 20 Charity is looking to appoint a Neonatal Support Worker as part of a developing programme delivering high quality wrap‑around care and support to families with a baby receiving treatment on the Neonatal Intensive Care units within the London & South East region, working collaboratively with the multi‑disciplinary team supporting the families.
Responsibilities: Reporting to the Family Support Manager of the London & South East Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs‑led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness. Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change – and how best to help others deal with its impact.
What we’re looking for:
- An experienced child health, education or social care professional – applications will be particularly welcome from those who have worked in a special care baby unit/community environment and those with a recognised qualification in health or social care.
- A warm, inclusive approach to achieving goals quickly and correctly.
- Practiced in child protection, information sharing and the rules around data protection – you lead by example, drawing on your own professional experience and working within established guidelines.
- Practical and people‑oriented – you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice).
- A persuasive and open communicator – you will work collaboratively with your team and volunteers to ensure delivery of a high‑quality service and support fundraising colleagues by writing case studies and family updates.
- A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns is essential.
Benefits:
- Flexible working hours to balance home and working life.
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand.
- Company car for front line care posts.
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time).
- Time off in lieu.
- Access to the Blue Light Card Scheme, and other rewards and discounts.
- Bike to work, season ticket loan and payroll giving schemes.
- Referral recruitment bonus scheme.
- Family friendly policies, focused on employee wellbeing, and an active cross‑organisational wellbeing group running a number of initiatives throughout the year.
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
- Robust training and development programmes to support your learning and growth.
About Us: Rainbow Trust Children’s Charity enables families who have a child with a life‑threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to Apply: Please complete an application form and send it to recruitment@rainbowtrust.org.uk. Please disclose on your application if you have used AI for any part of your job application. Interviews will take place at our London & South East Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know. There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post. Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.
Neo-Natal Support Worker - London & South East employer: Rainbow Trust Children's Charity
Rainbow Trust Children's Charity is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the families they serve. With competitive salaries, flexible working hours, and comprehensive employee assistance programs, staff are empowered to grow professionally while making a meaningful impact in the lives of families with babies in Neonatal Intensive Care in South West London.
Contact Details:
Rainbow Trust Children's Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neo-Natal Support Worker - London & South East
✨Tip Number 1
Network like a pro! Reach out to people in the neonatal care field, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Rainbow Trust and understand their mission and values. Think about how your experience aligns with their goals and be ready to share specific examples of your work in child health or social care.
✨Tip Number 3
Show your passion! When you get the chance to speak with interviewers, let your genuine interest in supporting families shine through. Share stories that highlight your emotional intelligence and ability to connect with others in tough situations.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Neo-Natal Support Worker - London & South East
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about supporting families in need.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Neonatal Support Worker. We’re looking for specific examples that show your understanding of the challenges faced by families with children in critical care.
Showcase Your Communication Skills:As a persuasive and open communicator, it’s important to demonstrate this in your written application. Use clear and concise language, and make sure to convey your ability to work collaboratively with others, as this is key to our mission at Rainbow Trust.
Follow the Application Instructions:Don’t forget to follow the application instructions carefully! Submit your application through our website and remember to disclose if you’ve used AI in any part of your application. We appreciate transparency and want to ensure a fair process for everyone.
How to prepare for a job interview at Rainbow Trust Children's Charity
✨Know Your Stuff
Make sure you understand the role of a Neo-Natal Support Worker inside out. Familiarise yourself with the responsibilities and the emotional support needed for families dealing with life-threatening situations. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Empathy and Experience
Prepare to share specific examples from your past experiences where you've provided emotional or practical support to families. Highlight any work in special care baby units or similar environments, as this will resonate well with the interviewers and demonstrate your suitability for the role.
✨Brush Up on Communication Skills
As a persuasive and open communicator, practice articulating your thoughts clearly. You might be asked how you would handle sensitive conversations with families, so think about your approach to building supportive relationships and how you can convey that during the interview.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think about how you would respond to various situations involving families in distress, and be prepared to discuss your thought process and actions in those scenarios.
