At a Glance
- Tasks: Provide emotional and practical support to families with babies in neonatal care.
- Company: Join Rainbow Trust, a compassionate organisation dedicated to supporting families in need.
- Benefits: Enjoy flexible hours, a company car, generous leave, and mental health support.
- Other info: Robust training opportunities and a supportive work environment await you.
- Why this job: Make a real difference in the lives of families during challenging times.
- Qualifications: Experience in child health or social care is essential; a warm, inclusive approach is key.
The predicted salary is between 24000 - 24000 £ per year.
Location: South West London covering Chelsea & Westminster catchment area.
Closing date: 14 June 2026. Interview dates: To be confirmed.
Salary: £24,000 pa plus company car (approx. retail value £23,000‑26,000, taxable benefit £6‑8k) and other benefits.
About The Role
We are looking to appoint a Neonatal Support Worker on a full‑time basis (35 hours, 5 days per week) to deliver high‑quality wrap‑around care and support to families with babies receiving treatment on neonatal intensive care units within the London & South East region. You will work collaboratively with the multidisciplinary team and report to the Family Support Manager of the London & South East Care Team.
You will provide needs‑led emotional, social and practical support to families where a child/young person has a life‑threatening or terminal illness. Having worked in a demanding and emotional environment you should have a genuine interest in building supportive relationships and helping people, including bereavement support and a strong understanding of grief, loss and change.
What we’re looking for
- An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a special care baby unit/community environment and those with a recognised qualification in health or social care.
- A warm, inclusive approach to achieving goals quickly and correctly.
- Practised in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines.
- Practical and people‑oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MS Office).
- A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high‑quality service and support fundraising colleagues by writing case studies and family updates.
- A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns is essential.
What We Offer
- Flexible working hours to balance home and working life.
- Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline.
- Company car for front line care posts.
- 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time).
- Time off in Lieu.
- Access to the Blue Light Card Scheme, and other rewards and discounts.
- Bike to work, season ticket loan and payroll giving schemes.
- A recommend a friend recruitment bonus scheme.
- Family friendly policies, focused on employee wellbeing, and an active cross‑organisational wellbeing group running a number of initiatives throughout the year.
- Pension scheme where we contribute 5% of your salary and you contribute at least 3%.
- The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping.
- Robust training and development programmes to support your learning and growth.
We also provide a high level of training and development opportunities for all staff, including Mental Health First Aid, Makaton, introduction to play, drawing and talking training. The programme aims to provide a building block for you to individually tailor your own learning and development needs.
How To Apply
Please complete an application form and send it to us. Please disclose on your application form if you have used AI for any part of your job application. Interviews will take place at our London & South East Care Team office with dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.
Neo-Natal Support Worker - London & South East employer: Rainbow Trust Children's Charity
Rainbow Trust Children's Charity is an exceptional employer, offering a supportive work culture that prioritises the well-being of both employees and the families they serve. With competitive salaries, flexible working hours, and comprehensive employee assistance programs, staff are empowered to grow professionally while making a meaningful impact in the lives of families with babies in Neonatal Intensive Care in South West London.
Contact Details:
Rainbow Trust Children's Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neo-Natal Support Worker - London & South East
✨Tip Number 1
Network like a pro! Reach out to people in the neonatal care field, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for neonatal support roles and practice your responses. Think about your experiences and how they relate to the role, especially around emotional support and teamwork.
✨Tip Number 3
Show your passion! During interviews, let your genuine interest in supporting families shine through. Share personal stories or experiences that highlight your commitment to child health and emotional support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the lives of families.
We think you need these skills to ace Neo-Natal Support Worker - London & South East
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for supporting families shine through. We want to see that genuine interest in helping others, especially in challenging situations like neonatal care.
Tailor Your Experience:Make sure to highlight any relevant experience you have in child health, education, or social care. We’re looking for those who've worked in special care baby units or similar environments, so don’t hold back on sharing those stories!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that showcases your skills and experiences without unnecessary fluff. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Rainbow Trust Children's Charity
✨Know Your Stuff
Make sure you understand the role of a Neonatal Support Worker inside out. Familiarise yourself with the specific needs of families in neonatal care, and be ready to discuss your relevant experience in child health or social care. This will show that you're genuinely interested and prepared.
✨Show Your Empathy
This role requires a warm and inclusive approach, so be prepared to share examples of how you've supported families in emotional situations. Think about times when you've helped someone through grief or loss, and articulate how you can bring that understanding to the team.
✨Communicate Clearly
As a persuasive communicator, you'll need to demonstrate your ability to work collaboratively. Practice explaining complex ideas simply and clearly, and think of examples where you've successfully worked with a team or volunteers to achieve a common goal.
✨Be Ready for Practical Questions
Expect questions that assess your practical knowledge of child protection and data sharing. Brush up on relevant guidelines and be ready to discuss how you would handle sensitive information while maintaining the trust of families and colleagues.
