At a Glance
- Tasks: Manage international sales operations and ensure timely delivery of products to customers.
- Company: Join Rainbow, a leader in sustainable solutions for the forestry and landscaping industry.
- Benefits: Competitive salary, supportive work environment, and clear holiday planning.
- Other info: Enjoy a proactive role in a dynamic team focused on sustainability.
- Why this job: Make a real impact by helping preserve our planet while advancing your career.
- Qualifications: 5+ years in sales administration with strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Please note this role is not applicable for visa sponsorship.
Location – Hull Office, HU2 (on-site)
Hours of Work – Full-Time (Mon – Fri 08:30 – 17:00 with ½ hour lunch)
Remuneration – Competitive salary, negotiable depending on experience
About Us
At Rainbow, our mission is to create sustainable solutions that help preserve our planet. We transform waste and biodegradable materials into innovative products that make a real impact. Currently, our focus is on the forestry and landscaping industry, where our solutions protect more than 20 million trees annually. Our flagship product, the Rainbow Terra, was awarded both the Pro Landscaper Sustainable Product of the Year Award and CONFOR Net Zero Award in 2024.
About the Role
As our Senior Sales Administrator you will play a critical role in ensuring the efficient management and coordination of international and UK sales operations ensuring timely and accurate delivery of products to our valued customers and raw materials to our sites. Your commercial proactive approach, attention to detail, and excellent communication skills will be instrumental in maintaining a high level of customer satisfaction and loyalty.
Responsibilities:
- Order Management: Receive and process sales orders from UK and international customers accurately and efficiently. Review and confirm order details, including product specifications, quantities, delivery dates, and pricing, to avoid discrepancies. Ensure all necessary documentation (e.g., invoices, packing lists, certificates of origin) is complete and compliant with export regulations. Review and process purchase orders from UK and international suppliers accurately and efficiently.
- Production Coordination: Collaborate with the wider team to monitor customer demand and lead times. Communicate production updates to customers, ensuring transparency and managing expectations. Escalate any delays to management to find timely resolutions and ensure customer orders are delivered on time.
- Shipment and Logistics: Liaise with shipping carriers and freight forwarders to arrange timely and cost-effective shipments. Monitor shipment status and proactively address any delays or issues that may arise during transit. Provide customers with shipping updates and tracking information, ensuring they are well-informed about their orders' progress.
- Customs Compliance: Demonstrate knowledge of customs requirements and prepare all necessary paperwork meticulously to facilitate smooth import and export processes.
- Customer Communication: Maintain a customer-centric approach, anticipating customer needs and addressing enquiries promptly and professionally. Proactively update customers on order status, potential delays, or changes in delivery schedules, ensuring a positive customer experience. Act as a reliable point of contact for customer feedback and complaints, working to resolve issues promptly and maintaining customer satisfaction.
- Sales Support: Assist with preparing quotes, proposals, and sales contracts for customers.
- Office Support: Provide valuable office support, including meeting and greeting visitors and handling phone enquiries with a customer-centric approach.
Requirements:
- Experience: Minimum 5 years of sales administration or account management experience with a focus on customer service. A focus on export/import operations would be an advantage.
- Organisational Skills: Proactive and results-driven attitude, taking ownership of tasks and following through to ensure on-time delivery.
- Customs Expertise: Familiarity with export/import regulations and shipping processes is an advantage.
- Customer-Centric Approach: Committed to delivering exceptional customer experiences and exceeding customer expectations.
- Attention to Detail: Meticulous attention to detail to ensure accuracy and compliance in all export and import documentation.
- Communication Skills: Excellent verbal and written communication skills to facilitate effective communication with customers and internal stakeholders.
- Problem-Solving Skills: Proactive in addressing challenges, finding solutions, and making sound decisions.
Pre-Planned Factory Shutdowns: This position follows a set production calendar that includes mandatory factory shutdowns. We provide these dates upfront so employees can plan their personal commitments and time off with certainty:
- Summer Break: 20th July – 3rd August (10 days from holiday entitlement)
- Winter Break: 24th December – 5th January (4 days from holiday entitlement + bank holidays)
If you’re looking to make the next step and to make a meaningful impact in a sustainable, forward-thinking company, we’d love to hear from you!
Senior Sales Administrator employer: Rainbow Professional Ltd
At Rainbow, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Hull. Our commitment to sustainability not only drives our mission but also creates a meaningful workplace where employees can thrive, with ample opportunities for professional growth and development. Join us to be part of a team that values your contributions and supports your career journey while making a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Sales Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Senior Sales Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Rainbow and its mission. Understand their products and how they impact sustainability. This will not only impress your interviewers but also help you articulate how your skills align with their goals.
✨Tip Number 3
Practice your communication skills! As a Senior Sales Administrator, you’ll need to convey information clearly and effectively. Role-play common interview questions with a friend or family member to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Rainbow and making a difference in the world.
We think you need these skills to ace Senior Sales Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Sales Administrator role. Highlight your experience in sales administration, especially any work related to export/import operations. We want to see how your skills align with our mission and the responsibilities outlined in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your customer-centric approach and attention to detail. Share specific examples of how you've successfully managed orders or resolved customer issues in the past. We love hearing about your experiences!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, but don’t be afraid to let your personality shine through. We appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Rainbow!
How to prepare for a job interview at Rainbow Professional Ltd
✨Know Your Stuff
Before the interview, make sure you understand Rainbow's mission and products, especially the Rainbow Terra. Familiarise yourself with their impact on sustainability and how your role as a Senior Sales Administrator fits into that vision.
✨Showcase Your Experience
Be ready to discuss your previous sales administration experience, particularly in export/import operations. Prepare specific examples of how you've managed orders, communicated with customers, and resolved issues to demonstrate your expertise.
✨Highlight Your Communication Skills
Since this role requires excellent communication, think of instances where you've successfully handled customer inquiries or complaints. Practice articulating these experiences clearly, showing how you maintained a customer-centric approach.
✨Prepare for Problem-Solving Questions
Expect questions about how you would handle potential challenges in order management or logistics. Think through scenarios where you've had to find solutions quickly and be ready to share your thought process during the interview.
