At a Glance
- Tasks: Support sales and admin tasks while delivering excellent customer service.
- Company: Join Rainbow Plants Ltd, a thriving plant nursery in Devon.
- Benefits: Competitive salary, friendly environment, staff discounts, and free parking.
- Other info: Opportunity to develop sales and horticultural knowledge in a supportive team.
- Why this job: Perfect for those who love plants and want to help a business grow.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Rainbow Plants Ltd is a well established wholesale plant nursery based in Devon. We supply a wide range of high quality plants to garden centres, landscapers, retailers, and other trade customers across the South West and beyond. We pride ourselves on our excellent customer service, product quality, and strong relationships within the horticultural industry.
We are looking for a motivated, organised, and customer focused individual to join our team in a key hybrid role. The Sales and Office Administrator will provide vital support to the office and sales team, combining daily administrative duties with proactive customer service and sales activities. This is an excellent opportunity for someone who enjoys variety in their workday and has a genuine interest in helping a business grow.
Key Responsibilities- Provide general administrative support to the office team, including data entry, filing, order processing, and correspondence.
- Handle daily customer enquiries via phone, email, and in person, delivering friendly and professional service at all times.
- Operate and maintain the back-office system (GrowMaster) to process orders, update records, manage stock information, and generate reports.
- Proactively contact existing customers to build relationships, take orders, and maximise sales opportunities.
- Identify and reach out to potential new customers to expand the customer base.
- Visit customers (local and regional) when required, presenting our current availability lists and ‘Looking Good’ lists to generate leads and secure sales.
- Support the preparation and distribution of plant availability information to the trade.
- Work closely with the nursery production and despatch teams to ensure accurate and timely fulfilment of customer orders.
- Help maintain accurate customer records and sales data.
- Excellent communication and interpersonal skills.
- Strong customer service focus and a friendly, professional approach.
- Good organisational skills and attention to detail.
- Proficiency in Microsoft Office (especially Outlook, Word, and Excel).
- A full UK driving licence and willingness to visit customers.
- Ability to work both independently and as part of a small team.
- Enthusiasm and a positive attitude.
- Previous experience in sales administration, customer service, or an office-based role.
- Familiarity with horticulture, plants, or the garden retail sector.
- Experience using GrowMaster or similar nursery/ERP software.
- Competitive salary (dependent on experience).
- Supportive and friendly working environment.
- Opportunity to develop sales and horticultural knowledge.
- Free on site parking.
- Staff discount on plants.
If you are a reliable, personable individual who enjoys speaking with customers and contributing to the success of a thriving local business, we would love to hear from you.
How to Apply: Please send your CV and a covering letter to team@rainbowplants.co.uk explaining why you are suitable for the role. Rainbow Plants Ltd is an equal opportunities employer.
Sales and Office Administrator in Ottery St Mary employer: Rainbow Plants Limited
Rainbow Plants Ltd is an exceptional employer located in the picturesque Devon, offering a supportive and friendly working environment where employees can thrive. With a focus on employee growth, we provide opportunities to develop both sales and horticultural knowledge, alongside competitive salaries and staff discounts on our high-quality plants. Join us to be part of a dedicated team that values excellent customer service and strong relationships within the horticultural industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Office Administrator in Ottery St Mary
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rainbow Plants Ltd. Understand their products, values, and customer base. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Show off your organisational skills! Bring along examples of how you've managed multiple tasks or projects in the past. This could be anything from handling orders to maintaining records. It’ll demonstrate that you can juggle the responsibilities of the Sales and Office Administrator role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Sales and Office Administrator in Ottery St Mary
Some tips for your application 🫡
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your customer service skills and any relevant experience in sales administration. We want to see your personality, so don’t be afraid to let it show!
Tailor Your CV:When applying, tailor your CV to match the job description. Focus on your organisational skills and any experience with horticulture or similar software like GrowMaster. This helps us see how you fit into our team!
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Use clear and professional language, but keep it friendly – we love a personable touch!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Rainbow Plants Limited
✨Know Your Plants
Since the role is with a plant nursery, brush up on your horticultural knowledge. Familiarise yourself with common plants and their care requirements. This will not only impress the interviewers but also show your genuine interest in the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer. This will demonstrate your strong customer focus, which is key for this role.
✨Get Comfortable with GrowMaster
If you have experience with GrowMaster or similar software, be ready to discuss it. If not, take some time to learn the basics. Being able to talk about how you would use such systems to manage orders and customer data will set you apart.
✨Be Ready to Discuss Sales Strategies
Think about how you would approach building relationships with existing customers and reaching out to new ones. Prepare to share your ideas on maximising sales opportunities, as this is a crucial part of the role.
