The Role
We are seeking a proactive and detail-oriented Office Administrator to join our Staffordshire team. This is a pivotal support role at the heart of our operations, helping to keep the office running smoothly so that our care staff can focus on what matters most delivering outstanding care.
You will be the first point of contact for many internal and external stakeholders, handling everything from incoming referrals and enquiries to compliance documentation and HR administration. If you thrive in a fast-paced environment, have a genuine interest in the healthcare sector, and take pride in doing things properly, we want to hear from you.
Key Responsibilities
Referrals and Enquiries
Receive and process care referrals from local authorities, NHS partners, and private clients, ensuring all information is captured accurately and in a timely manner
Manage incoming calls and emails, directing enquiries to the appropriate team member and providing a professional, compassionate first response
Scheduling Support
Assist the care coordination team with scheduling and rostering, updating systems (including People Planner) as required to reflect changes to care packages
Support the management of staff availability, shift changes, and last-minute cover requests
Care Records and Documentation
Maintain accurate, up-to-date care records in line with CQC standards and internal policies
Ensure all client files, consent forms, care plans, and associated documentation are properly filed and accessible in both digital and paper formats
Compliance and Quality
Support the completion and filing of compliance documentation, including audit records, risk assessments, and safeguarding paperwork
Assist in preparing for CQC inspections and internal quality audits by ensuring documentation is current and correctly stored
Help monitor and flag any outstanding compliance actions to the relevant manager
HR Administration Support
Assist with the onboarding of new staff, including DBS checks, right-to-work verification, reference requests, and induction documentation
Maintain personnel files in compliance with GDPR and internal data protection policies
Support absence tracking, holiday records, and other HR administrative tasks as directed
Liaising with Care S...
Office Administrator in Cannock employer: Rainbow Care Solutions
At Rainbow Care Solutions, we pride ourselves on being an exceptional employer, offering a supportive and collaborative work culture that fosters long-term relationships among our team members. With comprehensive training, clear career progression opportunities, and a strong emphasis on work-life balance, we ensure our Home Carers feel valued and recognised for their contributions to the community. Join us in Coventry, where you can make a meaningful impact while enjoying competitive pay and a range of employee benefits.
