Platform Engineer (DevOps) in Norwich

We’re looking for a Platform Engineer (DevOps) to help build and support the infrastructure behind Rainbird’s next stage of growth. This is a chance to join a company shaping the future of trusted AI, where precision, transparency, and reliability matter. You’ll work on the cloud platforms, deployment pipelines, and operational foundations that keep our technology secure, scalable, and dependable. If you enjoy solving complex infrastructure challenges in a fast-moving team where your work has clear impact, you’ll fit right in.

Contract Type: Permanent, Full Time

Location: Remote (UK)

Package: Competitive, based on experience

About Rainbird: Rainbird is redefining the future of explainable AI. Our platform enables organisations to build deterministic, transparent decision-automation systems for industries where accuracy, trust, and accountability matter most – including healthcare, banking, insurance, and professional services. At the heart of Rainbird is a symbolic reasoning engine that makes every automated decision fully transparent, auditable, and justifiable. We empower enterprises to scale their expertise, combining human insight with machine precision.

We’re growing fast and this is an opportunity to join a mission‑driven team shaping the future of trusted AI. You’ll thrive in a fast‑evolving environment, working closely with the software engineers – accuracy and great communication skills are key. If this sounds like you, we’d love to hear from you!

Why Rainbird?

• Impactful work: Rainbird helps some of the world’s biggest enterprises solve complex, high‑stakes business problems.
• Cutting‑edge technology: Work at the intersection of symbolic reasoning, large language models, and explainable AI.
• Growth & learning: Accelerate your career with hands‑on experience in knowledge modelling, decision automation, and hybrid AI.
• Remote‑first culture: Work flexibly from anywhere in the UK, supported by a collaborative, inclusive, and curious team.
• Great benefits: Competitive pay, generous annual leave and opportunities to lead in a rapidly expanding company.

Role Specification:

As a Platform Engineer (DevOps), you will be responsible for the development and support of the critical infrastructure that powers our AI decision platform. You’ll play a key role in designing and maintaining the technical foundation behind our SaaS and on‑premise solutions, ensuring they operate securely, reliably, and efficiently across multiple cloud environments. Working closely with the platform engineering team, you’ll contribute to architectural decisions that influence scalability, resilience, and operational excellence. You’ll also act as a trusted advisor on infrastructure considerations for new features, driving improvements that enhance performance and streamline delivery.

Key Responsibilities:

• Own and optimise our infrastructure across AWS and GCP, balancing simplicity, scalability, availability, performance, and cost.
• Design, implement, and continuously refine CI/CD pipelines to accelerate delivery while maintaining strong quality controls and deployment reliability.
• Maintain and enhance our Terraform configurations, ensuring they remain modular, reusable, and well‑documented.
• Build and evolve comprehensive monitoring and observability systems that provide real‑time insights into platform health, performance, and emerging risks.
• Support customers who self‑host the Rainbird platform within their own infrastructure. Develop clear deployment guides, automation tooling, and troubleshooting documentation to simplify installation and ongoing maintenance.
• Troubleshoot and resolve DevOps, cloud, and infrastructure‑related issues, driving root cause analysis and long‑term improvements.
• Implement and uphold security best practices across multi‑cloud environments, ensuring compliance requirements are met and systems remain consistently protected.

Skills & Qualifications:

• Experience working with Terraform or other Infrastructure as Code tools, with an understanding of how to support multiple environments.
• Practical experience in at least one major cloud provider (AWS or GCP), and an interest in working across both.
• Exposure to CI/CD pipelines (for example GitLab CI or similar tooling).
• Experience working with Kubernetes in a production setting.
• Scripting skills (e.g. Bash, Python or similar) to support automation tasks.
• Familiarity with monitoring and logging tools (such as CloudWatch, Prometheus or similar), including dashboards and alerting.
• An understanding of core cloud security principles, including identity and access management and network security.

We don’t expect you to be an expert in all of the above. We are equally interested in your ability to learn, adapt and grow within the role.

Preferred:

• Experience working in an AI/ML or SaaS environment.
• Experience working with Go or another strongly typed language.
• Previous experience in a customer‑facing technical role.
• Experience working in an Agile/Scrum environment.

Benefits of Working at Rainbird AI:

• 25 days annual leave plus UK bank holidays.
• Birthday leave – enjoy an extra day off for your birthday.
• Holiday trading scheme – buy or sell up to 5 days of holiday per year.
• Quarterly in‑person company meetups and engineering team hackathons.
• Remote working – work from home, with the option to visit or work at our office in Norwich any time.
• Flexible working hours – whether you need to do the school run or have a dentist appointment, we’re flexible.
• YuLife membership – includes Employee Assistance Programme (mental & physical health support), Critical illness insurance, Life insurance, Wellness rewards for physical activity, Health benefits – including eye test and flu vaccination vouchers.
• Training and tooling – we support our engineers with access to premium learning resources and development tools, where possible.

Rainbird is an equal opportunities employer.