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- Tasks: Be the friendly face of our busy GP practice, managing calls and patient inquiries.
- Company: Join Railway Medical Group, a key healthcare provider in Blyth with a supportive team.
- Benefits: Enjoy a competitive salary, comprehensive training, and access to the NHS Pension Scheme.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: GCSEs in English and Maths; strong communication and IT skills are essential.
- Other info: Flexible hours and opportunities for personal development in a caring workplace.
The predicted salary is between 24000 - 36000 £ per year.
Railway Medical Group are looking for a Medical Receptionist.
If you like working in a busy environment with the support of a great team, this may be the role for you. We will provide you with a comprehensive induction and training plan.
We are keen to develop our staff and offer any additional training and support required.
In return, we need you to be:
- Organised
- Have excellent communication skills
- Be able to prioritise your workload
- Be proactive
- Have a caring and empathetic attitude towards patients and colleagues
This fixed term position will be subject to a 2 month probationary period.
We will also be open to considering part time hours.
PLEASE NOTE: An interview date has been set for 5th February 2026.
Main duties of the job
The role involves handling telephone calls, addressing general enquiries, explaining surgery procedures, scheduling appointments, processing requests for home visits and repeat prescriptions, and managing urgent queries all in a friendly and professional manner.
Responsibilities also include maintaining high-quality administrative work in a busy practice, greeting and directing patients and visitors, and ensuring courteous communication at all times.
About us
Railway Medical Group is a key healthcare provider in Blyth, Southeast Northumberland, serving over 27,300 patients across a diverse community. Our broad patient base offers rich opportunities for learning and specialising in various areas of medicine.
Our team is made up of a diverse range of clinical and non-clinical professionals who work together to provide holistic patient care. We are proud to include Paramedics, Pharmacists and Pharmacy Technicians, CPNs, ANPs, Care Navigators, Social Prescribers, Orthopaedic Practitioners, Practice Nurses, HCAs, and GPs, all supported by a dedicated administrative and management team. Together, we are committed to placing patients at the centre of everything we do.
What We Offer:
- A commitment to education and development as a teaching and learning practice
- A comprehensive Induction Program, offering time in each department to understand our team and workflow
- A strong focus on promoting and supporting health and wellbeing within the practice
- A positive workplace culture grounded in core values and supportive behaviours
- Access to the NHS Pension Scheme
Joining Railway Medical Group means becoming part of a team that values growth, collaboration, and compassionate care.
Job responsibilities
We are seeking a receptionist to join our busy GP practice as the first point of contact for patients, contractors, and visitors, while also managing a range of general office tasks.
In this role, you will handle administrative and reception duties, ensuring efficient, courteous, and high-quality service in line with our established processes, policies, and procedures. You will support patient inquiries with professionalism and care.
Excellent communication skills and a compassionate, friendly nature are essential, as you will work closely with our clinical and administrative teams in a busy environment, interacting with a diverse range of people and professions.
Your responsibilities will include managing telephone, in-person, and electronic inquiries, scheduling and updating appointments and home visits, relaying clinical information to patients, and helping patients access our services and those in the wider community.
Ideal candidates will be highly organised, effective communicators who provide a professional and welcoming experience for all patients, ensuring every interaction is exceptional.
Strong IT skills are essential, as you will perform tasks such as running searches and data input. Additionally, you will process prescription requests and deliver comprehensive administrative support.
Job Responsibilities
RECEPTION
- Receiving patients, consulting with members of the practice team
- Processing in-person and telephone requests for appointments; ensuring callers are directed to the appropriate healthcare professional
- Registering new patients, temporary residents and any requiring immediate and necessary treatment, carefully checking all details for accuracy and entering on computer registration link
- Taking messages and passing on information
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
GENERAL ADMINISTRATION
- Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
- Processing and distributing incoming and outgoing mail
- Filing and retrieving paperwork
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
- Ordering and monitoring of stationery and other supplies
- Keeping the reception area, notice boards, leaflet etc. tidy and presentable
- Cover sickness/annual leave and work reasonable overtime when required
- Perform any other relevant and reasonable duties that may be requested by the Reception Supervisors, Office Manager or Partners.
- Undertake statutory and mandatory training as required.
APPOINTMENT SYSTEM MANAGEMENT
- Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.
- Monitor effectiveness of the system and report any problems or variations required.
- Deal with home visit requests, carefully noting all details
PRESCRIPTION REQUESTS MANAGEMENT
- Processing repeat prescriptions in accordance with practice guidelines
- Handing completed repeat prescriptions to patient and checking names and address.
Person Specification
Qualifications
- GCSEs at grade C (or 4-9) or equivalent, including English and Maths
- Training in administration/clerical duties at NVQ level or above
- NVQ Level 2/3 in Customer Services or Health Care or related discipline
Experience
- Awareness of Data Protection Act and need for confidentiality of Information
- Attention to detail, able to work accurately, identifying errors quickly and easily
- Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style
- Committed to own continuing personal development and an ability to support others to develop and progress
- Experience of working in a medical or primary care setting
- Computer literate with an ability to use the required GP clinical systems.
- Has a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines
Personal Attributes
- Works effectively independently and as a member of a team
- Flexible approach to meet service needs and ensure a stakeholder focused response
- Self‑motivated and proactive
- Continued commitment to improve skills and ability in new areas of work
- Demonstrate excellent interpersonal and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Receptionist employer: Railway Medical Group
Contact Detail:
Railway Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the Railway Medical Group! Research their values, services, and team. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on showcasing your communication skills and how you can handle busy environments like the one at Railway Medical Group.
✨Tip Number 3
Network, network, network! Connect with current or former employees on LinkedIn. They can provide insights about the workplace culture and might even give you a heads-up about upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Railway Medical Group team right from the start.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Organisational Skills: As a Medical Receptionist, being organised is key! Make sure your application highlights your ability to manage multiple tasks efficiently. Use examples from your past experiences to demonstrate how you prioritise your workload.
Communicate Clearly: Excellent communication skills are essential for this role. In your written application, be clear and concise. Avoid jargon and ensure your message is easy to understand. This will show us that you can communicate effectively with patients and colleagues.
Emphasise Your Empathy: A caring and empathetic attitude is crucial in healthcare. Share any experiences where you've shown compassion, whether in a professional or personal setting. This will help us see your suitability for the role and how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and securely. Plus, you’ll find all the details you need about the role and our team!
How to prepare for a job interview at Railway Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like scheduling appointments, handling patient inquiries, and managing administrative duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Medical Receptionist, excellent communication is key. During the interview, practice clear and friendly communication. You might be asked to role-play a scenario where you handle a patient inquiry, so be ready to showcase your ability to convey information effectively and empathetically.
✨Demonstrate Your Organisational Skills
Being organised is crucial in a busy medical environment. Prepare examples from your past experiences where you successfully managed multiple tasks or prioritised your workload. This will illustrate your ability to thrive under pressure and keep everything running smoothly.
✨Emphasise Your Team Spirit
Railway Medical Group values collaboration, so highlight your ability to work well within a team. Share experiences where you've supported colleagues or contributed to a positive workplace culture. This will show that you’re not just a great individual contributor but also a team player.