Introduction
Railway Medical Group are looking for a Medical Administration Apprentice to join their team. The right candidate will provide an efficient service regarding patient records registration and removal, provide an effective reception service to patients and maintain a courteous service to all patients, doctors, health care team members and the public.
About the Employer
Based in Blyth, Railway Medical Group are proud to work as a team to provide the best primary care to the people of Blyth. They aim to care and respect patients throughout their lives, whether they are acutely unwell, to help them prevent disease or to manage their long term conditions, whilst also supporting and respecting patients and colleagues.
What You'll Do
- Processing online access requests, ensuring data is accurate, and conforms to GDPR guidelines
- Scanning documents and issuing to correct departments
- Registering new patients onto the EMIS system, following practice guidelines and GDPR requirements
- Removing data of patients who have moved/changed practice, following practice guidelines and GDPR requirements
- Taking telephone calls, answering general queries, explaining surgery procedures, making new and follow up appointments, receiving and processing requests for home visits and repeat prescriptions in a consistently friendly and professional manner.
- Promptly dealing with urgent queries
- Completing all administrative duties carefully and competently always maintaining a high standard of work despite the pressures of a busy general practice
- Always ensuring confidentiality and adhering to GDPR
Training Outcome
Possible full-time position after apprenticeship.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non-judgemental
- Patience
Qualifications
- Essential - GCSE English - 4
- Essential - GCSE maths - 4
Course Information
- Course: Business Administrator (Level 3) – Route: Business and Administration – Apprenticeship Level: Advanced
Working Arrangements
- Working Week: Monday - Friday, times may vary between 8.00am - 6.30pm
- Expected Duration: 1 Year 6 Months
- Training Provider: THE NORTHUMBERLAND COUNCIL
Level 3 Business Administration Apprentice - Railway Medical, Blyth employer: Railway Medical Group
Railway Medical Group is an excellent employer, offering a supportive and collaborative work culture that prioritises the well-being of both patients and staff. With flexible working hours and reduced administrative duties, our practice in Blyth allows GPs to focus on delivering high-quality care while enjoying the benefits of a vibrant community and excellent transport links to Newcastle. We are committed to employee growth, providing opportunities for professional development within a training practice environment.
