*reputed company Full Stack Customer Service Representative – reputed company Member Support*

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two calls are the same? If so, we want to hear from you! As a Remote Customer Service Representative at blithequark, you'll play a vital role in supporting the Member Support program. Join us and become a part of a dynamic, inclusive, and customer-oriented culture where individuality is valued and celebrated.

About blithequark: At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional experiences for our clients and the millions of people who count on them. With a strong commitment to innovation, diversity, and inclusion, we're shaping the future of customer service.

The Role: As a Remote Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Program recipients and affiliates. You'll provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, ensuring that their needs are met with professionalism, knowledge, and commitment. Your responsibilities will include:

• Being the initial point of contact for inquiries from potential and existing Iowa Program recipients and affiliates
• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Inputting application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other program policies
• Providing complete, accurate, and objective information based on a full understanding of program requirements

Requirements: To succeed in this role, you'll need:

• Basic understanding of a call center environment in a customer service role
• Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Ability to problem solve through analysis and ongoing feedback
• Ability to achieve results through knowledge, professionalism, and commitment
• Ability to work with people of diverse backgrounds
• High School diploma or GED
• Must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications:

• Excellent typing and grammar skills
• Ability to operate a computer
• Ability to understand and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet connection

Offer: As a valued member of our team, you'll enjoy:

• $18.00 per hour pay (bi-weekly pay)
• Equipment provided
• Full-time schedule (40 hrs. a week)
• Career advancement opportunities
• PerkSpot - Employee discount program
• Full Benefit package

Work Environment and Culture: At blithequark, we're committed to creating a positive, employee-friendly culture that values individuality and promotes inclusivity. You'll have the opportunity to work with a diverse group of people, utilise your skills and expertise, and contribute to a dynamic and inclusive work environment.

Compensation and Benefits: The pay for this role is $18.00 per hour. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. We also offer a range of benefits to employees, including:

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• A retirement savings plan
• Paid holidays
• Paid time off (PTO) or vacation

Equal Opportunity Employer: blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, creed, religion, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status.