Find a job 
Featured Companies 
Featured Universities 
For Companies Location: Crewe (Office-based)
Contract: Full-time, 12-month fixed term
Salary: £26,000 per annum
Reports to: Head of Public Fundraising and Engagement & Digital Marketing Manager
Be the first voice of Railway Children. We’re looking for a warm, organised and digitally minded individual to deliver outstanding service to our supporters. As the first point of contact for donors, community groups and the public, you’ll ensure every interaction—via phone, email, social or web—is positive and professional. You’ll also support our fundraising and marketing teams with admin, digital content, and campaign delivery, helping us raise vital funds to protect children at risk.
Key Responsibilities:
- Manage supporter queries via inbox, phone and social media
- Send thank-you messages and fulfilment communications
- Maintain accurate supporter records (Donorflex)
- Support digital campaigns, website updates and online shop
- Assist with events, appeals and seasonal campaigns
- Build emails and social posts; monitor Facebook ads
- Keep marketing materials and templates up to date
What You’ll Bring:
- Excellent communication and customer service skills
- Strong admin and digital skills
- A proactive, team-focused attitude
- Passion for making a difference
Why Join Us?
At Railway Children, you’ll be part of a passionate, supportive team working to create real change. We offer flexible working conditions and a great opportunity to learn and develop. You’ll have the opportunity to make a meaningful impact every single day – and be part of a charity that truly values its people. Join us and help us ensure we deliver the best supporter experience.
Supporter Services and Marketing Officer employer: Railway Children
Contact Detail:
Railway Children Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Services and Marketing Officer
✨Tip Number 1
Get to know the organisation inside out! Research Railway Children, their mission, and recent campaigns. This way, when you chat with them, you can show off your knowledge and passion for making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be the first voice of Railway Children, it’s crucial to sound warm and professional. Try role-playing common supporter queries with a friend to boost your confidence.
✨Tip Number 3
Show off your digital skills! Be ready to discuss your experience with social media, email marketing, and any relevant tools like Donorflex. Bring examples of how you've used these skills to make an impact in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to keep things smooth and straightforward!
We think you need these skills to ace Supporter Services and Marketing Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for making a difference shine through. We want to see how much you care about supporting children at risk and how that aligns with our mission at Railway Children.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We’re looking for excellent communication and customer service skills, so don’t hold back on showcasing those!
Be Professional Yet Warm: Remember, as the first voice of Railway Children, your written application should reflect the warm and professional tone we value. Use friendly language but keep it polished – we want to feel your enthusiasm while also knowing you can handle the role.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and passion for the role. We can’t wait to hear from you!
How to prepare for a job interview at Railway Children
✨Know Your Stuff
Before the interview, make sure you understand Railway Children's mission and values. Familiarise yourself with their recent campaigns and how they engage with supporters. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Supporter Services and Marketing Officer, communication is key. Prepare examples of how you've successfully handled customer queries or managed communications in previous roles. Be ready to demonstrate your warm and professional approach during the interview.
✨Be Digitally Savvy
Since the role involves digital content and social media, brush up on your digital skills. Be prepared to discuss any relevant tools or platforms you've used, like Donorflex or social media management tools, and how you've leveraged them to enhance supporter engagement.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your enthusiasm for the role. Ask about the team dynamics, upcoming campaigns, or how they measure the success of their supporter engagement strategies. This shows you're not just interested in the job, but also in contributing to their mission.
