Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label - started with just a single hat - into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary:
This individual is fashion obsessed and client- and brand-centric in all efforts. As a Supervisor, they play a key role in leading the day-to-day operations of the store, ensuring an elevated client experience, and driving commercial performance.
They are a passionate brand ambassador responsible for executing store strategy, leading the team on the floor, and supporting the Store Manager in achieving sales and operational goals. This role ensures strong team performance, operational excellence, and consistent delivery of brand standards.
The Supervisor reports to the Store Manager.
Responsibilities:
Performance:
Take ownership of daily floor operations, ensuring sales targets, KPIs, and service standards are achieved
Drive individual and team performance through active presence on the sales floor
Support and execute business strategies to improve store performance and address opportunities
Culture:
Act as a strong ambassador of the brand, both internally and externally
Ensure the store environment consistently reflects brand standards
Promote brand culture and values within the team
Client Centric:
Ensure the delivery of a best-in-class client experience at all times
Actively build and maintain a strong client base
Lead by example in styling, selling, and client engagement
Handle and resolve customer service issues in a solution-oriented manner
Oversee client journey follow-up to ensure satisfaction and retention
Marketing & Community:
Support and help execute in-store events and activations
Contribute to initiatives that drive client acquisition and retention
Visuals:
Ensure visual merchandising standards are consistently executed and maintained
Support implementation of corporate guidelines and seasonal updates
Monitor and maintain overall store presentation
Team Leadership:
Lead, motivate, and inspire the team to deliver strong results and exceptional client service
Act as a point of contact in the absence of the Store Manager
Coach and develop team members through regular feedback and on-the-floor training
Support performance management, including addressing underperformance where needed
Foster a positive, collaborative, and inclusive team environment
Manage and resolve team conflicts professionally
Operations:
Oversee daily operational activities including opening/closing procedures
Support and supervise inventory processes (receipts, transfers, stock accuracy)
Ensure compliance with company policies, procedures, and legal requirements
Protect company assets and inventory control
Support and monitor omnichannel services (Ship-from-Store, Click & Collect, etc.)
Collaborate with cross-functional partners (Retail, HR, VM, CRM, etc.)
Requirements:
2+ years of retail experience, preferably in a supervisory or keyholder role
Strong leadership and team management skills
Passion for fashion and experience in women’s and/or men’s apparel
Strong understanding of retail KPIs and sales performance
Excellent communication and interpersonal skills
Highly organized with strong attention to detail
Adaptable, proactive, and solution-oriented mindset
Proficient in Microsoft Office 365 and retail systems
Comfortable with technology (PC and iOS devices)
Ability to work flexible hours, including weekends and holidays
Ability to lift 25+ lbs and climb ladders
Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status or any other characteristic protected by applicable laws. As an equal opportunity employer we welcome and consider all qualified applicants.
Full-Time Supervisor - London employer: Rails
Rails is committed to fostering a vibrant work culture that emphasizes client engagement and brand representation. Employees benefit from a supportive environment that encourages professional development and celebrates diversity.
