At a Glance
- Tasks: Lead daily store operations and ensure an exceptional client experience.
- Company: Rails, a trendy fashion brand with a global presence.
- Benefits: Competitive pay, employee discounts, and a vibrant work culture.
- Other info: Join a dynamic team with opportunities for growth and creativity.
- Why this job: Be a fashion ambassador and make a real impact in retail.
- Qualifications: Passion for fashion and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility. Rails is sold in 30 countries by more than 1000 retailers, including its own flagship stores in New York, San Francisco, Newport Beach, Paris, London and Amsterdam.
Summary: This individual is fashion obsessed and client- and brand-centric in all efforts. As a Supervisor, they play a key role in leading the day-to-day operations of the store, ensuring an elevated client experience, and driving commercial performance. They are a passionate brand ambassador responsible for executing store strategy, leading the team on the floor, and supporting the Store Manager in achieving sales and operational goals. This role ensures strong team performance, operational excellence, and consistent delivery of brand standards. The Supervisor reports to the Store Manager.
Responsibilities:
- Performance: Take ownership of daily floor operations, ensuring sales targets, KPIs, and service standards are achieved. Drive individual and team performance through active presence on the sales floor. Support and execute business strategies to improve store performance and address opportunities.
- Culture: Act as a strong ambassador of the brand, both internally and externally. Ensure the store environment consistently reflects brand standards. Promote brand culture and values within the team.
- Client Centric: Ensure the delivery of a best-in-class client experience at all times. Actively build and maintain a strong client base. Lead by example in styling, selling, and client engagement. Handle and resolve customer service issues in a solution-oriented manner. Oversee client journey follow-up to ensure satisfaction and retention.
Full-Time Supervisor - London employer: Rails
Rails is an exceptional employer that fosters a vibrant and inclusive work culture, where fashion enthusiasts can thrive in a dynamic retail environment. Located in the heart of London, employees benefit from competitive compensation, comprehensive training, and ample opportunities for career advancement within a globally recognised brand. As a Supervisor, you will not only lead a passionate team but also play a pivotal role in shaping the client experience, making every day at Rails both meaningful and rewarding.
