Full-Time Sales Associate - London

Founded in 2008 by Los Angeles native Jeff Abrams, Rails has grown from a small label into a full collection of women’s and men’s apparel. Sold at top international retailers and worn by a loyal following of celebrities and tastemakers, the brand has come to define a new classic heritage and relaxed sensibility.

This individual is fashion-obsessed and client and brand-centric in all efforts. To support client needs through styling efforts, this individual is a passionate brand ambassador responsible for promoting brand engagement with clients, partners, and within their city. This role will act as a representative of Rails in the daily business operations of the store and support all store initiatives set out by management, including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals. The Sales Associate reports to the Store Manager.

• Support floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store, both front of house and back of house, are achieved.
• Be a support to execute business plans to accelerate the business forward.
• Be an ambassador to the brand and promote the culture of Rails internally and externally.
• Supporting the acquisition and retention of clients is the key focus, and as such, create and cultivate client relationships for the store and brand overall.
• Ensure that you deliver the best possible client experience with every type of engagement (in-store, virtual, alternate mediums).
• Follow through on the customer journey as required to ensure a content client.
• Support the needs of the client through styling advice and suggestions with every engagement.
• Solution-oriented approach to finding resolutions to customer service issues as necessary.
• In partnership with the Store Management Team, bring to life activations/events in the store that seek client acquisition and focus on client retention/development.
• Support a positive work environment and partner with teams throughout the store network, including cross-functional partners.
• Support performance initiatives set out by Store Management.
• Attend and participate in store meetings as required by the business.
• Support the image of the store and ensure that it is in line with corporate standards.
• Support inventory functions as set out by Store Management.
• Protect all company assets, including cash handling and inventory.
• Support guidelines surrounding Client Consignment business, ensuring a quick turnaround, strong take rate, and timely return of merchandise.
• Support omnichannel functions, including Order-in-Store, Ship-from-Store, Pickup-in-Store, Reserve-in-Store, with a focus on achieving Omni-specific KPIs as set out by Management.
• Ensure personal compliance when completing all processes as it pertains to legal, safety, and internal procedures.
• Partner with cross-functional partners, including Stores within the network, Operations, Visual Team, CRM, Retail Training, HR, Merchandise teams, and Regional management as necessary.
• Additional projects/responsibilities may arise per the needs of the business.

• At least 1+ years of experience in a retail apparel environment preferred.
• Fashion enthusiasts and retail experience within women’s and men’s apparel preferred.
• Ability to effectively create, manage, and adhere to deadlines.
• Familiar with key retail performance indicators.
• Adaptable, a sense of openness, an active listener, and compassionate.
• Strong organizational skills, writing, and communication skills.
• Comfortable and savvy with computer technology and software within PC and iOS platforms.
• Ability to climb ladders.
• Ability to lift 25+ lbs.

Rails is committed to providing equal employment opportunities and building a diverse workplace in all its forms and considers candidates without regard to race, color, religion, age, gender identity, sexual orientation, national origin, disability status, veteran status, or any other characteristic protected by applicable laws. As an equal opportunity employer, we welcome and consider all qualified applicants.