At a Glance
- Tasks: Provide technical support on pensions legislation and administration policies.
- Company: Join Railpen, a leader in pension fund management with a strong community focus.
- Benefits: Competitive salary, generous leave, private medical insurance, and a rewarding bonus plan.
- Other info: Enjoy flexible working and excellent career development opportunities.
- Why this job: Make a real impact in the pensions industry while supporting members' futures.
- Qualifications: In-depth knowledge of UK pensions and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join Member Services as a Technical Services Consultant focussing on ensuring that Railpen administers schemes in accordance with their rules and pensions legislation and on steering administration policy. This is a permanent role within Railpen’s Technical Policy and Services team based in our Darlington office and offering home working with occasional travel to our Darlington office.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.
The Role
As a Technical Services Consultant (Policy, Rules and Legislation) you will provide pensions technical support to the Technical Policy and Services team and other areas of the business, to ensure that Railpen administers the rail schemes in accordance with their rules, pensions legislation and the regulatory regime. You will work towards acquiring and maintaining an in depth understanding and knowledge of the rail schemes’ rules and the wider pensions environment, and how any changes in these will impact administration processes and members’ benefits, in order to help develop administrative policy and practices. You will also share this knowledge with other stakeholders.
The Person
We are looking for someone who has an in depth understanding and knowledge of the UK pensions regime and general pension administration processes, as well as a general appreciation of scheme rules and pensions taxation legislation. Therefore, a background in the pensions industry is key for this role, as is being technically focused with an enthusiasm to keep up to date on emerging pensions developments. Knowledge of DB pensions is essential, and knowledge of DC arrangements would be beneficial too. The successful candidate will have good analytical and investigative skills and will clearly document their work. You will also have the ability to communicate effectively (both in writing and verbally) and to explain complex information clearly and unambiguously. We are looking for someone who is customer service driven and has the ability to balance priorities and workloads whilst understanding the importance of meeting service-level agreements and proactively managing customer expectations. You must collaborate well and with an open mindset.
What we can offer you
- A competitive salary (depending on experience)
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
- Support for hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our Careers Page by 10th November 2025. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Technical Consultant employer: Railpen
Railpen is an exceptional employer, offering a supportive work culture that prioritises integrity, community, and alignment. With a focus on employee growth, we provide extensive benefits including a competitive salary, generous annual leave, and a robust pension scheme, all while promoting flexible working arrangements in our Darlington office. Join us to make a meaningful impact on the lives of our members and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant
✨Tip Number 1
Network like a pro! Reach out to folks in the pensions industry, especially those connected to Railpen. A friendly chat can open doors and give you insights that might just set you apart from the crowd.
✨Tip Number 2
Brush up on your knowledge of DB and DC pensions. Being well-versed in these areas will not only boost your confidence but also show Railpen that you're serious about the role and ready to hit the ground running.
✨Tip Number 3
Prepare for the interview by practising how to explain complex pension concepts clearly. Railpen values effective communication, so being able to break down intricate information will definitely impress them.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Railpen family and ready to contribute to their mission.
We think you need these skills to ace Technical Consultant
Some tips for your application 🫡
Know Your Stuff:Make sure you have a solid understanding of the UK pensions regime and the specific rules related to the rail schemes. This knowledge will not only help you in your application but also show us that you're genuinely interested in the role.
Tailor Your Application:When writing your application, don’t just send a generic CV and cover letter. Tailor them to highlight your relevant experience and skills that match the job description. We want to see how you fit into our team!
Show Off Your Communication Skills:Since the role requires effective communication, make sure your written application is clear and concise. Use straightforward language and avoid jargon where possible. We appreciate clarity as much as complexity!
Apply Through Our Website:We encourage you to apply directly through our Careers Page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Railpen
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of the UK pensions regime, especially DB pensions. Familiarise yourself with the specific rules and legislation that govern the rail schemes. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare to discuss examples where you've used your analytical and investigative skills in previous roles. Think about how you documented your findings and communicated complex information clearly. Railpen values clarity, so be ready to demonstrate how you can simplify intricate details.
✨Emphasise Customer Service
Since the role is customer service driven, come prepared with examples of how you've managed customer expectations in the past. Highlight your ability to balance priorities while meeting service-level agreements. This will show that you understand the importance of member satisfaction.
✨Be Ready to Collaborate
Railpen values collaboration, so think about times when you've worked effectively in a team. Be prepared to discuss how you approach teamwork and maintain an open mindset. This will demonstrate that you're not just technically focused but also a great fit for their culture.
