At a Glance
- Tasks: Support our front office Order Management System and improve investment applications.
- Company: Join Railpen, a leader in pension fund management with a community-focused mission.
- Benefits: Enjoy competitive salary, 28 days leave, health perks, and paid volunteering days.
- Other info: Hybrid working environment with a commitment to inclusivity and diversity.
- Why this job: Make a real impact on the future of our members while developing your skills.
- Qualifications: Experience in Investment Management and technical support, especially with Charles River IMS.
The predicted salary is between 60000 - 70000 £ per year.
We have an incredible opportunity for a Senior Application Support Analyst – Charles River to join our Investment IT Operations Team on a 12-month FTC, based in the London office (hybrid based).
About Railpen
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
The role
This role will be mostly aligned to supporting our front office Order Management System (Charles River). The remaining time will be spent concentrating on other investment applications, process improvement, upgrades and change projects. This role is accountable for supporting the investment business and related functions by providing support, quality data, reliable and stable systems for Investment business so they can perform their roles to secure our members' future. You will build a trusted relationship and become the go‑to person for resolution by ensuring any trading issues are troubleshooted and resolved quickly and efficiently. This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
Responsibilities
- Provide support for Charles River IMS and related investment data.
- Troubleshoot and resolve trading issues efficiently.
- Participate in process improvement, upgrades, and change projects for investment applications.
- Maintain reliable, stable systems and high quality data for the investment business.
- Serve as the go‑to person for resolution of application and technical problems.
Qualifications
- Experience working in Investment Management, in a fast‑paced and rapidly changing environment.
- Significant production support experience meeting varied requirements of Investment Business.
- Technical background with experience supporting Charles River IMS, investment data and working knowledge of the FIX protocol.
- Experience with Microsoft SQL Server is a distinct advantage.
- Strong interpersonal, patience, listening, and communication skills to collaborate effectively with stakeholders.
- Passion for delivering high quality service, balancing priorities and meeting deadlines.
Values
Our values of integrity, community and alignment are guiding principles. Demonstrate our values, create a safe environment, place community needs above oneself, and through a culture of fair challenge, align to the best interests of members.
Benefits
- A competitive salary (depending on experience)
- 28 days annual leave, plus bank holidays
- Defined Contribution pension
- Health & Wellbeing
- Employee assistance programme
- Health cash plan
- Eye care vouchers
- Flu vaccination
- Lifestyle
- Give as you earn scheme
- Paid volunteering days
Inclusivity Statement
Railpen is committed to creating an inclusive and diverse environment; we value diversity and welcome people from all backgrounds and walks of life.
Senior Application Support Analyst - Charles River employer: Railpen
Railpen is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous annual leave, and a commitment to community impact, employees can thrive in a hybrid working environment while contributing to the management of significant pension assets. Join us in making a meaningful difference for our members and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Analyst - Charles River
✨Tip Number 1
Network like a pro! Reach out to current employees at Railpen or in similar roles on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your Charles River knowledge. Make sure you can talk confidently about your experience with investment applications and troubleshooting issues.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've resolved trading issues or improved processes in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Senior Application Support Analyst - Charles River
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Application Support Analyst role. Highlight your experience with Charles River IMS and any relevant investment management background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention your problem-solving skills and your ability to work in a fast-paced environment.
Showcase Your Technical Skills:Since this role involves supporting investment applications, make sure to highlight your technical expertise, especially with Microsoft SQL Server and the FIX protocol. We love seeing candidates who can demonstrate their technical prowess!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Railpen
✨Know Your Charles River Inside Out
Make sure you brush up on your knowledge of Charles River IMS. Understand its functionalities and how it integrates with investment data. Being able to discuss specific features and your experience with troubleshooting will show that you're the right fit for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved trading issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to think on your feet and deliver solutions under pressure.
✨Communicate Like a Pro
Since this role requires strong interpersonal skills, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in layman's terms, as you'll need to collaborate with various stakeholders who may not have a technical background.
✨Align with Their Values
Familiarise yourself with Railpen's values of integrity, community, and alignment. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you understand and resonate with their mission can set you apart from other candidates.
