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For Companies At a Glance
- Tasks: Support our front office Order Management System and improve investment applications.
- Company: Join Railpen, a leader in investment IT operations with a collaborative culture.
- Benefits: 28 days leave, generous bonuses, private medical insurance, and flexible working options.
- Why this job: Make a real impact by resolving complex technical issues in a dynamic environment.
- Qualifications: Experience with Charles River IMS and strong problem-solving skills required.
- Other info: Embrace a culture of integrity and community while enjoying excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
We have an incredible opportunity for a Senior Application Support Analyst to join our Investment IT Operations Team on a permanent basis based in the London office (hybrid based).
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK\’s largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here.
The Role
This role will support the investment business and related functions by providing stable applications and making sure investment data is reliable, timely and of good quality so the investment business can perform their roles to secure members futures. This role will be a specialist resource for supporting Investment Risk Management (IRM) systems including MSCI Risk Metrics and Ortec Pearl and IRM specific investment data. You will provide proactive support to try and identify issues before they are seen by the IRM team and will aim to become a trusted partner for resolution.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The Person
We are looking for a Senior Application Support Analyst, who has previous experience of working in investment management as part of a rapidly changing environment. The successful candidate will have production support experience to meet the varied requirements of our Investment Business. You will look to proactively identify support trends and problematic processes and provide solutions. The role will require someone from a technical background, who has experience within either investment risk or risk performance. Experience of Microsoft SQL Server, Microsoft Fabric and Azure Data Factory would be a distinct advantage as would experience working with PowerBI, Windows Server admin, SFTP and knowledge of Microsoft Azure workloads.
We are looking for an individual who is self‑directed and can take ownership of tasks. The individual will be expected to act exemplary towards colleagues, expressing a positive can‑do attitude and seeking to achieve exceptional standards in service delivery. As well as be an effective communicator, who is keen to resolve application and technical problems with the ability to balance priorities and work to deadlines. This role will suit someone who looks to take a collaborative approach to tasks to ensure best solutions and knowledge sharing.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you
Rewarding you
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
Lifestyle
- We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
Next Steps
Please apply for the apply button or visit Careers Page by Friday 16th January 2026.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Referrals increase your chances of interviewing at Railpen by 2x
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Senior Application Support Analyst employer: Railpen
Contact Detail:
Railpen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the investment management field, especially those who might know about opportunities at Railpen. A friendly chat can sometimes lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Charles River and the FIX protocol. We want you to feel confident discussing your technical skills and how they relate to the role. Practice common interview questions and think about how your experience aligns with the job description.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to share examples of how you've tackled complex application issues in the past. This will demonstrate your ability to handle the challenges that come with being a Senior Application Support Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Railpen.
We think you need these skills to ace Senior Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Application Support Analyst role. Highlight your experience with Charles River and any relevant investment management background. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention your problem-solving skills and your ability to work collaboratively.
Showcase Your Technical Skills: Since this role requires a technical background, make sure to showcase your experience with Microsoft SQL Server and the FIX protocol if you have it. We love seeing candidates who can hit the ground running with their technical expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you in front of the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Railpen
✨Know Your Stuff
Make sure you brush up on your knowledge of Charles River and the FIX protocol. Be ready to discuss your past experiences with these systems, as well as any challenges you've faced and how you resolved them. This will show that you're not just familiar with the tools, but that you can effectively troubleshoot issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex application and technical problems you've solved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to deliver high-quality service under pressure.
✨Communicate Effectively
Since this role involves working closely with stakeholders, practice articulating your thoughts clearly and concisely. Think about how you can explain technical concepts to non-technical team members. Good communication is key to building those trusted relationships they’re looking for.
✨Embrace Collaboration
Be prepared to discuss how you’ve worked collaboratively in past roles. Highlight instances where you’ve shared knowledge or worked as part of a team to achieve a common goal. This aligns with their values and shows that you understand the importance of teamwork in delivering the best solutions.
