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For Companies At a Glance
- Tasks: Lead quality assurance initiatives to ensure excellent outcomes for our members.
- Company: Join Railpen, a leader in pension fund management with a strong community focus.
- Benefits: Competitive salary, generous leave, private medical insurance, and a rewarding pension scheme.
- Why this job: Make a real impact on member services while shaping quality standards in a dynamic environment.
- Qualifications: Experience in quality assurance within financial services and strong analytical skills.
- Other info: Enjoy hybrid working, flexible hours, and a culture that values integrity and community.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Quality Manager to join our Assurance & Standards team on a permanent basis, working hybrid from our Darlington office.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
The role
The Quality Manager plays a key role within our Assurance & Standards team, leading the development and delivery of a robust quality framework that underpins excellent outcomes for members. The role shapes standards, monitors performance, and provides independent assurance across Member Services, ensuring processes are effective, well‑controlled, and aligned to organisational objectives. It brings together insight, risk awareness, and continuous improvement to strengthen how Member Services operates, while supporting leaders through clear reporting, meaningful analysis, and collaborative problem‑solving. This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
Bringing significant experience in quality assurance within financial services or another regulated, service‑led environment, you’re confident working with quality management principles, established frameworks, and in line with ISO quality standard principles. Your background is rooted in process, control and outcome‑based quality rather than manufacturing or product testing. Making sense of complex information and turning it into clear, practical insight comes naturally, helping others do their best work. Influencing happens without fuss, supported by thoughtful questions, steady judgement and constructive challenge when it matters. There’s confidence in guiding, coaching and developing people, especially through change, and an instinct for creating the conditions where teams can succeed. Above all, there’s a strong commitment to fairness, consistency, and doing the right thing for members. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you
- A competitive salary (depending on experience)
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Colleague referral scheme
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
- Eye care vouchers
- Flu vaccination
- Hybrid and flexible working
- Very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Paid volunteering days
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
Next Steps
Please apply via the apply button or visit Careers at Railpen by Thursday 5th February. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Quality Manager employer: Railpen
Contact Detail:
Railpen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Railpen. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Railpen’s values and how they align with your experience in quality assurance. Show them you’re not just a fit on paper but also in spirit.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are talking about your skills and experiences, the better you'll come across.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Quality Manager role. Highlight your experience in quality assurance, especially in financial services, and showcase how you've used established frameworks and ISO standards in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about quality management and how your values align with Railpen's commitment to integrity and community. Keep it concise but impactful!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. Railpen values collaborative problem-solving, so share instances where you’ve influenced change or improved processes effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves. Don’t forget to submit before the deadline on 5th February!
How to prepare for a job interview at Railpen
✨Know Your Quality Standards
Familiarise yourself with ISO quality standards and how they apply to financial services. Be ready to discuss specific frameworks you've worked with and how you’ve implemented them in previous roles.
✨Showcase Your Analytical Skills
Prepare examples of how you've turned complex information into actionable insights. Think about times when your analysis led to improved processes or outcomes, and be ready to share these stories.
✨Demonstrate Your Leadership Style
Reflect on your experience guiding teams through change. Be prepared to discuss your approach to coaching and developing others, especially in challenging situations, and how you create an environment for success.
✨Align with Their Values
Research Railpen’s values of integrity, community, and alignment. Think about how your personal values align with theirs and prepare to discuss how you can contribute to a culture of fairness and collaboration.
