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- Tasks: Manage pension schemes and provide excellent service to members in a dynamic environment.
- Company: Join Railpen, a leader in pension administration with a strong community focus.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and flexible working options.
- Why this job: Make a real difference in people's lives while securing their financial futures.
- Qualifications: Experience in pension administration and strong communication skills are essential.
- Other info: Opportunities for training and career growth in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity to join our team working across our Benefits business unit including Employee Benefits and Rail Administration on a permanent basis based in the Darlington office (hybrid working).
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
Employee Benefits and Rail Administration are areas that are responsible for offering administration, communications and engagement services to the Railways pension schemes. We support hybrid and flexible working for this role. Our teams are often the first point of contact in the life cycle of the pension journey and look after the day-to-day scheme administration needs of our members and pride ourselves on delivering excellent quality of service. These roles play an integral part in supporting our purpose to secure our members' future; without these outstanding teams we wouldn’t be the successful organisation we are today.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
We are looking for individuals who are customer focused and thrive in working in a fast paced evolving environment. You will be passionate about doing a good job and be quality focused in your approach whilst being able to work to deadlines. The ability to interact in both a professional and compassionate way through written and verbal communication is essential as you will need to communicate with both colleagues and members through various channels including telephone, email and post. Pension administration experience is essential, in particular defined contributions. Ideally you will have a minimum of 2 years pension knowledge which we can support you with in building on this knowledge through training and qualifications during your career with Railpen.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you:
- A competitive salary (depending on experience)
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Colleague referral scheme
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
- Eye care vouchers
- Flu vaccination
- Support for hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Paid volunteering days
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
If you would like to apply, please click on the apply button or visit our Careers Page by 16th February 2026. Railpen is committed to creating an inclusive and diverse environment; we value diversity and welcome people from all backgrounds and walks of life.
Pensions Administrator employer: Railpen
Contact Detail:
Railpen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in pension administration. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your pension knowledge. Make sure you can discuss defined contributions confidently. We want to see your passion for the role and how you can contribute to our community-focused values.
✨Tip Number 3
Showcase your customer service skills! Think of examples where you've gone above and beyond for clients or colleagues. This is key in a role that’s all about supporting our members.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our Railpen family.
We think you need these skills to ace Pensions Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Pensions Administrator role. Highlight your relevant experience in pension administration and any customer service skills that align with our values at Railpen.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re passionate about this role and how your background fits with our mission. Don’t forget to mention your understanding of defined contributions and how you can contribute to our team.
Showcase Your Communication Skills: Since you'll be interacting with colleagues and members, it’s crucial to demonstrate your written communication skills. Use clear and professional language, and make sure to proofread for any errors before submitting.
Apply Through Our Website: We encourage you to apply through our Careers Page. It’s the best way to ensure your application gets to us directly and shows your enthusiasm for joining the Railpen team!
How to prepare for a job interview at Railpen
✨Know Your Pensions Inside Out
Make sure you brush up on your pension knowledge, especially around defined contributions. Familiarise yourself with the key terms and concepts that are relevant to the role. This will not only help you answer questions confidently but also show your passion for the field.
✨Showcase Your Customer Focus
Since this role is all about providing excellent service to members, prepare examples of how you've successfully interacted with customers in the past. Think about situations where you went above and beyond to meet their needs, as this will demonstrate your commitment to quality service.
✨Communicate with Compassion
Practice your verbal and written communication skills. You’ll need to convey complex information clearly and compassionately. Consider role-playing common scenarios you might encounter in the role, so you can showcase your ability to handle sensitive conversations with ease.
✨Align with Their Values
Research Railpen’s values of integrity, community, and alignment. Be ready to discuss how you embody these principles in your work. Prepare specific examples that illustrate your commitment to creating a positive impact in the community and how you align your actions with the best interests of members.
