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- Tasks: Manage pension schemes and provide excellent service to members in a dynamic environment.
- Company: Join Railpen, a leader in pension administration with a strong community focus.
- Benefits: Enjoy competitive salary, generous leave, and private medical insurance.
- Why this job: Make a real difference in people's lives while securing their financial futures.
- Qualifications: Pension administration experience and strong communication skills are essential.
- Other info: Flexible working options and excellent career development opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity to join our team working across our Benefits business unit including Employee Benefits and Rail Administration on a permanent basis based in the Darlington office (hybrid working).
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
The role involves Employee Benefits and Rail Administration, which are responsible for offering administration, communications and engagement services to the Railways pension schemes. We support hybrid and flexible working for this role. Our teams are often the first point of contact in the life cycle of the pension journey and look after the day-to-day scheme administration needs of our members and pride ourselves on delivering excellent quality of service. These roles play an integral part in supporting our purpose to secure our members' future; without these outstanding teams, we wouldn’t be the successful organisation we are today.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person we are looking for should be customer focused and thrive in a fast-paced evolving environment. You will be passionate about doing a good job and be quality focused in your approach whilst being able to work to deadlines. The ability to interact in both a professional and compassionate way through written and verbal communication is essential as you will need to communicate with both colleagues and members through various channels including telephone, email and post. Pension administration experience is essential, in particular defined contributions. Ideally, you will have a minimum of 2 years pension knowledge which we can support you with in building on this knowledge through training and qualifications during your career with Railpen.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you:
- A competitive salary (depending on experience)
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
- Support for hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
If you would like to apply, please click on the apply button or visit our Careers Page by 16th February 2026. Railpen is committed to creating an inclusive and diverse environment; we value diversity and welcome people from all backgrounds and walks of life.
Pension Administrator employer: Railpen
Contact Detail:
Railpen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pension Administrator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in the Benefits business unit. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your pension knowledge. Since you’ll be dealing with defined contributions, make sure we can discuss recent trends or changes in the pension landscape. It shows we’re serious about the role!
✨Tip Number 3
Practice our communication skills! Since this role involves interacting with members, we should rehearse how to explain complex pension concepts in simple terms. Role-playing with a friend can help us nail this.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in joining Railpen and being part of the team.
We think you need these skills to ace Pension Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pension Administrator role. Highlight your relevant experience in pension administration and how it aligns with our values at Railpen. We want to see how you can contribute to our mission!
Showcase Your Communication Skills: Since you'll be interacting with members and colleagues, it's crucial to demonstrate your written communication skills. Use clear and professional language in your application, and don’t forget to show a bit of your personality too – we love a friendly tone!
Highlight Your Customer Focus: We’re looking for individuals who are customer-focused. In your application, share examples of how you've provided excellent service in previous roles. This will help us see your commitment to supporting our members' needs.
Apply Through Our Website: Don’t forget to apply through our Careers Page! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Railpen!
How to prepare for a job interview at Railpen
✨Know Your Pension Basics
Before the interview, brush up on your knowledge of pension schemes, especially defined contributions. Being able to discuss the specifics of how these work will show that you’re not just familiar with the terminology but also understand the implications for members.
✨Demonstrate Customer Focus
Since this role is all about serving members, think of examples from your past experience where you went above and beyond for a customer. Be ready to share how you handled challenging situations with compassion and professionalism.
✨Align with Their Values
Railpen values integrity, community, and alignment. Prepare to discuss how you embody these values in your work. Think of specific instances where you’ve prioritised the needs of others or made decisions that reflect these principles.
✨Practice Clear Communication
As you'll be communicating with colleagues and members through various channels, practice articulating your thoughts clearly. Consider doing mock interviews or explaining complex pension concepts to a friend to ensure you can communicate effectively and confidently.
