Railpen is recruiting a Member Experience & Service Design Manager in Darlington with hybrid working (2 days in the Darlington office, flexible based on business needs). You will shape how members experience Railpen by using insight and service design to drive meaningful improvements across journeys and channels.
You will collaborate with Member Services, Digital, Communications, Change and Technology to turn insights into practical changes, delivering tangible benefits for members and embedding
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Member Experience & Service Design Lead (Hybrid) employer: Railpen
Railpen is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including a robust pension scheme, and a commitment to flexible working arrangements, employees can thrive in their roles while contributing to the meaningful mission of safeguarding the financial futures of the rail industry. Located in Darlington, this role provides a unique opportunity to be part of a team that values integrity and community, ensuring a rewarding career path for finance professionals.
