Railpen in Darlington is seeking a Head of Member Experience and Communications to lead a multidisciplinary team delivering end-to-end member communications, engagement and experience improvements. The role focuses on shaping digital journeys, priority journeys and the member portal with cross-functional partners.
You will drive insight-led decisions, governance, and a member-centric culture across Railpen programs, reporting to senior leadership and engaging trustees and committees.
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Member Experience & Communications Leader employer: Railpen
Railpen is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including a robust pension scheme, and a commitment to flexible working arrangements, employees can thrive in their roles while contributing to the meaningful mission of safeguarding the financial futures of the rail industry. Located in Darlington, this role provides a unique opportunity to be part of a team that values integrity and community, ensuring a rewarding career path for finance professionals.
