At a Glance
- Tasks: Support our front office Order Management System and resolve trading issues efficiently.
- Company: Join Railpen, a leader in pension fund management with a community-focused mission.
- Benefits: Competitive salary, 28 days leave, health benefits, and paid volunteering days.
- Other info: Hybrid work model with opportunities for personal and professional growth.
- Why this job: Make a real impact in investment management while working in a collaborative environment.
- Qualifications: Experience with Charles River IMS and strong problem-solving skills required.
The predicted salary is between 50000 - 60000 £ per year.
We have an incredible opportunity for a Senior Application Support Analyst – Charles River to join our Investment IT Operations Team on a 12-month FTC, based in the London office (hybrid based).
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
The role
This role will be mostly aligned to supporting our front office Order Management System (Charles River). The remaining time will be spent concentrating on other investment applications, process improvement, upgrades and change projects. This role is accountable for supporting the investment business and related functions by providing support, quality data, reliable and stable systems for Investment business so they can perform their roles to secure our members' future. You will build a trusted relationship and become the go-to person for resolution by ensuring any trading issues are troubleshooted and resolved quickly and efficiently.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
We are looking for a Senior IT Ops Analyst who specialises in Charles River to work inside the Investment IT Operations function at Railpen. The successful candidate will have experience of working in Investment Management, as part of a fast-paced and rapidly changing environment, with significant production support experience to meet the varied requirements of our Investment Business. The role will require someone from a technical background, who has experience with supporting Charles River IMS, investment data and working knowledge of the FIX protocol. Experience of Microsoft SQL Server would be a distinct advantage, however this isn’t essential.
We are looking for someone who has a passion for delivering high quality service and enjoys resolving complex application and technical problems. You will have an ability to balance priorities, achieve deadlines and demonstrate excellent interpersonal skills, patience and listening skills and be able to communicate effectively with stakeholders. As a Senior Application Support Analyst it’s imperative to understand the importance of taking a collaborative approach to tasks to ensure best solutions and knowledge sharing.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you
- A competitive salary (depending on experience)
- 28 days annual leave, plus bank holidays
- Defined Contribution pension
- Health & Wellbeing
- Employee assistance programme
- Health cash plan
- Eye care vouchers
- Flu vaccination
- Lifestyle Give as you earn scheme
- Paid volunteering days
Next Steps
Please apply for the apply button or visit Careers Page by Friday 12th June 2026. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Senior Application Support Analyst - Charles River in London employer: Railpen
Railpen is an exceptional employer, offering a dynamic work environment in the heart of London where you can make a meaningful impact on the lives of our members. With a strong focus on employee well-being, we provide competitive salaries, generous leave, and a range of health benefits, all while fostering a culture of integrity and collaboration. Join us to grow your career in investment IT operations, where your contributions will directly support the future of the rail industry and its communities.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Application Support Analyst - Charles River in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the investment management field, especially those who have experience with Charles River. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical skills and understanding of the FIX protocol. We want you to feel confident discussing your experience with application support and how you can tackle complex problems.
✨Tip Number 3
Showcase your passion for high-quality service during interviews. Share examples of how you've resolved issues quickly and efficiently in past roles. This will demonstrate that you're the go-to person they need!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Railpen.
We think you need these skills to ace Senior Application Support Analyst - Charles River in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Application Support Analyst role. Highlight your experience with Charles River and any relevant technical skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Don’t forget to mention your problem-solving skills and your ability to work collaboratively.
Showcase Your Experience:In your application, be sure to showcase your experience in investment management and production support. We’re looking for someone who can hit the ground running, so let us know how you’ve tackled similar challenges in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Railpen
✨Know Your Charles River Inside Out
Make sure you brush up on your knowledge of Charles River IMS. Familiarise yourself with its functionalities, common issues, and how it integrates with investment data. Being able to discuss specific scenarios where you've resolved issues or improved processes will show your expertise.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex application and technical problems you've solved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to deliver high-quality service under pressure.
✨Communicate Like a Pro
Since this role requires excellent interpersonal skills, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in layman's terms, as you'll need to communicate effectively with various stakeholders. Good communication can set you apart from other candidates.
✨Embrace Collaboration
Highlight your experience working in collaborative environments. Discuss how you've worked with teams to achieve common goals and share knowledge. Railpen values a collaborative approach, so showing that you can work well with others will resonate well during the interview.
