Railpen is seeking a hands-on Member Experience & Service Design Manager in Darlington (hybrid working, 2 days in the office). You will shape how members interact with Railpen, mapping journeys, analyzing insights, and delivering practical improvements across services and channels.
You’ll collaborate with Member Services, Digital, Communications, Change and Technology to turn insights into tangible outcomes, while maintaining a member-first culture and inclusive design principles.
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Hybrid Member Experience & Service Design Lead employer: Railpen
Railpen is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including a robust pension scheme, and a commitment to flexible working arrangements, employees can thrive in their roles while contributing to the meaningful mission of safeguarding the financial futures of the rail industry. Located in Darlington, this role provides a unique opportunity to be part of a team that values integrity and community, ensuring a rewarding career path for finance professionals.
