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- Tasks: Lead change delivery in Member Services, shaping impactful projects and improvements.
- Company: Join Railpen, a forward-thinking organisation committed to community and integrity.
- Benefits: Competitive salary, generous leave, private medical insurance, and a robust pension scheme.
- Why this job: Make a real difference by driving transformation in a dynamic environment.
- Qualifications: Experienced change leader with a knack for strategic delivery and team alignment.
- Other info: Enjoy hybrid working, flexible hours, and a culture that values diversity.
The predicted salary is between 43200 - 72000 £ per year.
We’re looking for someone to lead our Change Delivery function in a permanent, hybrid position based in Darlington, shaping how improvement and transformation land across Member Services.
In this role, you lead the delivery of change across Member Services, shaping how projects, releases, and improvements land across the function. Strategic aims become clear, prioritised plans under your guidance, with a strong focus on operational impact, member outcomes, and value for the organisation. You set the tone for effective governance, ensuring every piece of change is aligned, well‑controlled, and benefits are understood and realised. Working with delivery managers, project managers, release managers, and offshore partners, you create the conditions for smooth, consistent, and well‑resourced delivery. Financial oversight, risk awareness, and performance measurement form part of your day‑to‑day rhythm, making sure change is cost‑effective, data‑driven, and firmly rooted in Railpen’s ways of working.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
You’re an experienced change leader who thrives in complex environments and understands the nuances of transformation, ideally within pension administration or a similar setting. Turning strategic intent into practical delivery is where you’re at your best, and you’re comfortable steering teams through ambiguity to achieve strong outcomes. Influencing and building alignment comes naturally to you. Whether you’re working with senior leaders, delivery teams, or offshore partners, you create clarity, momentum, and confidence. Your approach blends creativity with rigour, willing to explore new ideas while keeping delivery grounded, measured, and effective. Communication is one of your strengths, and you use insight and data to support sound decision‑making. Above all, you bring a member‑first mindset and a commitment to delivering change that makes a tangible difference.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you:
- A competitive salary (depending on experience)
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Colleague referral scheme
- Health & Wellbeing
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
- Eye care vouchers
- Flu vaccination
- Lifestyle
- Support for hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Paid volunteering days
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
Please apply via the apply button or visit Careers at Railpen by 5pm Friday 6th February. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Head of Change Delivery employer: Railpen
Contact Detail:
Railpen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Change Delivery
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Railpen or similar organisations. A friendly chat can open doors and give you insights that might just help you land that Head of Change Delivery role.
✨Tip Number 2
Prepare for the interview by understanding their values. Railpen values integrity, community, and alignment, so think about how you can demonstrate these in your answers. Show them you’re not just a fit for the role, but also for their culture!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led change in complex environments. Use the STAR method (Situation, Task, Action, Result) to keep your answers clear and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Head of Change Delivery
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in change delivery, especially in complex environments. We want to see how your skills align with our strategic aims and operational impact.
Showcase Your Leadership Skills: In your application, emphasise your ability to lead teams through ambiguity and influence stakeholders. We’re looking for someone who can create clarity and momentum, so share examples of how you've done this in the past.
Highlight Your Communication Strengths: Communication is key in this role! Use your application to demonstrate how you’ve effectively communicated insights and data to support decision-making. We love seeing candidates who can articulate their thoughts clearly.
Apply Through Our Website: Don’t forget to apply via our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our community at StudySmarter.
How to prepare for a job interview at Railpen
✨Understand the Change Landscape
Before your interview, dive deep into the specifics of change delivery within pension administration. Familiarise yourself with common challenges and successful strategies in this sector. This will help you speak confidently about how you can lead transformation effectively.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading teams through complex changes. Prepare examples that highlight your ability to influence and align diverse groups, especially in ambiguous situations. This will demonstrate your capability to create clarity and momentum.
✨Align with Company Values
Research Railpen’s values of integrity, community, and alignment. Think of ways you can illustrate how you embody these principles in your past roles. This will show that you not only understand their culture but are also a great fit for their team.
✨Prepare Data-Driven Insights
Since the role requires a strong focus on data-driven decision-making, come prepared with examples of how you've used data to drive change. Discuss specific metrics or outcomes from previous projects to showcase your analytical skills and operational impact.
