At a Glance
- Tasks: Create engaging communications that simplify complex pension information for our members.
- Company: Join Railpen, a leader in pension management with a focus on community and integrity.
- Benefits: Enjoy competitive salary, generous leave, and a rewarding pension scheme.
- Other info: Flexible working options and a culture that values diversity and collaboration.
- Why this job: Make a real difference by helping members understand their pensions and plan for retirement.
- Qualifications: Strong writing skills and experience in creating multi-channel communications.
The predicted salary is between 35000 - 45000 £ per year.
We're looking for a Content Consultant to join our Member Experience team on a permanent basis.
Based in Darlington with hybrid working, you'll create engaging multi-channel communications and campaigns that make complex information simpler, helping our members plan for the best possible retirement.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members.
Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen including our values, culture and purpose, visit our Linked In Life page here.
The role
As a Content Consultant, you'll create clear, effective communications and campaigns across digital and print channels.
You'll turn complex pension information into content that helps members understand their pension and take the right action at the right time.
You'll write, edit and improve content across a range of member communications, using insight and feedback to make sure it meets member needs and delivers the right outcomes.
You'll review existing communications, identify opportunities for improvement and develop engaging new content for campaigns, projects and change initiatives.
Working with colleagues across the business, you'll ensure communications are accurate, accessible and aligned with Railpen's content standards.
Key responsibilities include
- Create communications and campaigns across digital and print channels.
- Write and edit content that makes complex pension information clear, accessible and easy to understand.
- Develop content for key member journeys, projects and change initiatives.
- Review and improve existing communications using member insight, feedback and performance data.
- Produce content for a range of channels, including email, web, video and print.
- Work with subject matter experts and stakeholders to create accurate, member-focused communications.
- Support improvements to digital content and online member journeys.
- Apply Railpen's content standards, accessibility requirements and plain English principles to all communications.
- Monitor content performance and use findings to improve future communications and campaigns.
- Help build a culture of clear, effective and member-focused communication across the business.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
You'll be an experienced communications and content professional with excellent writing and editing skills.
You'll be comfortable creating communications across a range of channels and able to turn complex information into content that's clear, accurate and easy to understand.
You'll have experience working with subject matter experts and stakeholders to develop effective communications, balancing multiple priorities and delivering high-quality work to deadline.
You'll be confident using member or customer feedback, insight and performance data to improve communications and identify opportunities to make content more effective.
We're looking for someone who has
- Excellent writing, editing and proofreading skills.
- Experience creating communications and campaigns across digital and print channels.
- The ability to explain complex information in clear, straightforward language.
- Experience working with stakeholders, subject matter experts and project teams.
- A good understanding of accessibility, plain English and content best practice.
- Experience using feedback, insight and performance data to improve communications.
- Strong organisational skills and the ability to manage competing priorities.
- A practical, collaborative approach and a focus on delivering high-quality communications.
It would be beneficial if you also have
- Experience working within pensions, financial services or another regulated environment.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour.
They help us make decisions and shape our relationships with others.
They’re what we stand for.
You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
- What we can offer you
- Rewarding you
- A competitive salary (depending on experience)
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
- Lifestyle
- We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
- Next Steps
Please apply via the apply button or visit Careers by 5pm on Wednesday 15th July 2026.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life
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Content Consultant employer: Railpen
Railpen is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary, generous benefits including a robust pension scheme, and a commitment to flexible working arrangements, employees can thrive in their roles while contributing to the meaningful mission of safeguarding the financial futures of the rail industry. Located in Darlington, this role provides a unique opportunity to be part of a team that values integrity and community, ensuring a rewarding career path for finance professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Content Consultant
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Railpen and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Railpen are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Railpen on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Railpen. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Content Consultant
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Railpen. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Railpen:Show us that you’ve done your homework! In your application, briefly mention what you admire about Railpen’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Railpen
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Railpen will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Railpen, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
