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- Tasks: Lead the design of a control monitoring framework for pensions administration.
- Company: Join Railpen, managing £34 billion in assets and serving the rail industry.
- Benefits: Enjoy hybrid working, 28 days leave, generous bonuses, and private medical insurance.
- Why this job: Make a real impact on communities while working in a supportive, values-driven culture.
- Qualifications: Experience in control assurance within regulated industries is essential.
- Other info: This role is not eligible for visa sponsorship; UK work rights required.
The predicted salary is between 36000 - 60000 £ per year.
Assurance Manager – Member services An exciting newly created opportunity for an Assurance Manager – Member Services to join our first line Assurance and Standards team, on a permanent basis, based in our Darlington office (hybrid working). Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK\’s largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here .
The role
As the Assurance Manager – Member Service, you will be responsible for designing and maintain a control monitoring framework that spans all aspects of pensions administration, including highly complex and manual processes. You will also ensure the controls required to support compliance with the General Code of Practice and other regulatory guidance from The Pensions Regulator are included within the monitoring framework.
As part of this role you will be responsible for the end-to-end delivery of the annual AAF 01/20 Internal Control report, including coordination with internal teams and service auditors.
Collaboration with second and third line teams to align assurance activities and share insights, is key for this role.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
The successful candidate will have proven experience in a control assurance environment. Previous experience of working within regulated industry is key for this role.
We are looking for someone with excellent analytical, communication, collaboration and stakeholder management skills. You will have the ability to constructively challenge assumptions and established practices whilst coaching and leading a small team.
What we can offer you Rewarding you
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A competitive salary (depending on experience)
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28 days annual leave plus bank holidays
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Generous annual bonus plan
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We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
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4x Life Assurance cover
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Colleague referral scheme
Heath & Wellbeing
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Private Medical Insurance
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Employee assistance programme
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Health cash plan
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Eye care vouchers
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Flu vaccination
Lifestyle
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We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
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Buy and sell holidays
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Give as you earn scheme
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Paid volunteering days
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Flexible half days leave
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Electric vehicle leasing
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Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our Careers Page by 1st September 2025.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life
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Assurance Manager - Member Services employer: Railpen
Contact Detail:
Railpen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assurance Manager - Member Services
✨Tip Number 1
Familiarise yourself with the General Code of Practice and regulatory guidance from The Pensions Regulator. Understanding these frameworks will not only help you in the interview but also demonstrate your commitment to compliance and assurance.
✨Tip Number 2
Showcase your experience in a control assurance environment by preparing specific examples of how you've successfully implemented monitoring frameworks or improved processes in previous roles. This will highlight your relevant skills and expertise.
✨Tip Number 3
Network with professionals in the pensions administration field, especially those who have worked in regulated industries. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 4
Emphasise your analytical and stakeholder management skills during discussions. Prepare to discuss how you've effectively collaborated with teams and managed relationships, as these are crucial for the Assurance Manager role.
We think you need these skills to ace Assurance Manager - Member Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Assurance Manager – Member Services position. Tailor your application to highlight relevant experience in control assurance and regulated industries.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in a control assurance environment. Provide specific examples of how you've successfully managed compliance and collaborated with teams in previous roles.
Showcase Your Skills: Demonstrate your analytical, communication, and stakeholder management skills in your application. Use concrete examples to illustrate how you have constructively challenged assumptions and led teams effectively.
Align with Company Values: Research Railpen's values of integrity, community, and alignment. In your application, express how your personal values align with theirs and how you can contribute to creating a safe and supportive environment for members.
How to prepare for a job interview at Railpen
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Railpen's values of integrity, community, and alignment. Be prepared to discuss how these values resonate with you and how you can embody them in your role as Assurance Manager.
✨Showcase Your Regulatory Knowledge
Given the importance of compliance in this role, be ready to demonstrate your understanding of the General Code of Practice and other regulatory guidance from The Pensions Regulator. Prepare examples from your past experience where you've successfully navigated regulatory challenges.
✨Highlight Your Analytical Skills
As an Assurance Manager, strong analytical skills are crucial. Be prepared to discuss specific instances where you've used your analytical abilities to improve processes or resolve complex issues in a control assurance environment.
✨Prepare for Collaborative Scenarios
Collaboration is key in this role, so think of examples that showcase your ability to work effectively with second and third line teams. Be ready to discuss how you've shared insights and aligned assurance activities in previous positions.
