At a Glance
- Tasks: Transform complex pension rules into clear guidance and learning materials for teams.
- Company: Join Railpen, a leader in pension management with a strong community focus.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and a rewarding bonus plan.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference by helping colleagues deliver their best work for members.
- Qualifications: Experience in pensions or regulated environments, with strong communication and collaboration skills.
The predicted salary is between 36000 - 60000 £ per year.
We’re hiring a Knowledge Management Advisor in Darlington on a permanent, hybrid basis. This role is known internally as Knowledge and Capability Advisor.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
The Role
This is a hands-on position focused on turning complex scheme rules and technical policy into clear, practical guidance for our administration teams. You’ll create and maintain knowledge guides, playbooks, and learning materials, owning content from first draft to final sign-off. Managing a single source of truth, you’ll ensure updates are accurate, timely, and reflect all changes across the business. Working closely with Technical Policy & Services, Member Experience, Pension Administration, and HR, you’ll help embed capability standards and support consistent assessment. Success means trusted, up-to-date content, greater confidence and accuracy across our teams, and a knowledge bank that helps colleagues get it right first time for our members. This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The Person
We’re looking for someone with hands-on experience in the pensions sector or another regulated, process-driven environment such as financial services, insurance, utilities, healthcare, or government. You must understand how to interpret complex rules and technical information, turning them into clear, practical guidance and learning materials that colleagues can use with confidence. Strong communication skills both written and verbal are essential, as is the ability to collaborate and build relationships across teams. You’re passionate about helping others develop, open to feedback, and comfortable challenging established practices when they don’t align with our standards. Organised and proactive, you take pride in making the complex simple and supporting colleagues to deliver their best work. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.
What we can offer you
- A competitive salary (depending on experience)
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Colleague referral scheme
Health & Wellbeing
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
- Eye care vouchers
- Flu vaccination
Lifestyle
- Support for hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Paid volunteering days
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
Next Steps
Please apply via the apply button or visit by 5pm on Friday 9th January 2026. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Pension Knowledge and Capability Advisor employer: Railpen Limited
Railpen is an exceptional employer located in Darlington, offering a supportive and inclusive work culture that prioritises employee well-being and development. With a competitive salary, generous annual leave, and comprehensive health benefits, employees are empowered to thrive both personally and professionally. The hybrid working model and commitment to community values make Railpen a rewarding place to build a meaningful career in the pensions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Pension Knowledge and Capability Advisor
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Railpen Limited. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Pension Knowledge and Capability Advisor
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Railpen Limited.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Railpen Limited's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Railpen Limited
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Railpen Limited.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Railpen Limited will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Railpen Limited employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
