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For Companies At a Glance
- Tasks: Support member benefit calculations and deliver data reports in a dynamic team.
- Company: Join Railpen, a leader in pension fund management with a strong community focus.
- Benefits: Enjoy competitive salary, generous leave, private medical insurance, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in the pensions industry.
- Qualifications: Understanding of DB pensions and strong analytical skills are essential.
- Other info: Embrace a collaborative culture with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join Railpen's Benefits Unit as a Technical Services Support colleague focussing on delivering member benefit calculations, data and reports in order to operate, and execute, buy-in and buy-out transactions. This is a permanent role within the delivery area of Railpen's Technical Policy and Services team based in our Darlington office and offering hybrid working.
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They're what we stand for.
The role
As a Technical Services Support you will be responsible for carrying out calculation and valuation data extract processing, delivering calculations, data and reporting under the buy-in/buy-out operational framework. The types of calculation to be carried out will include the calculation of member's benefits, using insurer factors where relevant, and checks of the amounts received from insurers. You will also be responsible for producing clear and accurate benefit specifications, delivering other data extracts, and providing complex calculations and solutions to queries, often to improve member experience, both as part of business as usual and wider initiatives.
The person
We are looking for someone who has an understanding and knowledge of DB pensions and the processes linked to member benefit calculations. Therefore, a background in the pensions industry is key for this role, as is being technically focused with a willingness to keep up to date on emerging pensions developments. Knowledge and experience of working on buy-in and buy-out transactions would be preferable, but is not essential. The successful candidate will have good analytical, investigative and numerical skills and will document their work to maintain clear audit trails. You will have experience of using Microsoft Excel spreadsheets and will be able to communicate effectively (both in writing and orally). We are looking for someone who is customer service driven and has the ability to balance priorities and workloads whilst understanding the importance of meeting service-level agreements and proactively managing customer expectations. You must collaborate well and with an open mindset.
What we can offer you
- A competitive salary (depending on experience)
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Colleague referral scheme
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
- Eye care vouchers
- Flu vaccination
Lifestyle
- Support for hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Paid volunteering days
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our by Monday 15th December 2025. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.
Technical Services Support in Middlesbrough employer: Railpen Limited
Contact Detail:
Railpen Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Support in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Railpen on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of DB pensions and buy-in/buy-out transactions. We want to see that you're not just technically savvy but also genuinely interested in how these processes impact members.
✨Tip Number 3
Show off your analytical skills during the interview! Be ready to discuss how you've tackled complex calculations or data issues in the past. Real-life examples will make you stand out.
✨Tip Number 4
Don’t forget to highlight your customer service experience! Railpen values a customer-driven approach, so share how you've managed expectations and improved experiences in previous roles.
We think you need these skills to ace Technical Services Support in Middlesbrough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Services Support role. Highlight your experience with DB pensions and any relevant calculations you've done. We want to see how your skills align with what we're looking for!
Show Off Your Analytical Skills: Since this role involves a lot of calculations and data processing, don’t shy away from showcasing your analytical and numerical skills. Include specific examples of how you've used these skills in previous roles to solve problems or improve processes.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate well-documented work, so make sure your application reflects that by being easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team at Railpen!
How to prepare for a job interview at Railpen Limited
✨Know Your Pensions Stuff
Make sure you brush up on your knowledge of defined benefit pensions and the processes involved in member benefit calculations. Being able to discuss these topics confidently will show that you're serious about the role and understand the industry.
✨Excel Skills are Key
Since you'll be using Microsoft Excel regularly, it’s a good idea to practice your spreadsheet skills before the interview. Be ready to talk about how you've used Excel in past roles, especially for data analysis or reporting.
✨Show Off Your Analytical Skills
Prepare examples of how you've tackled complex calculations or solved tricky problems in previous jobs. This will demonstrate your analytical and investigative skills, which are crucial for the Technical Services Support role.
✨Customer Service Mindset
Think of instances where you've gone above and beyond for customers or clients. Railpen values a customer service-driven approach, so be ready to share how you manage expectations and balance priorities while delivering excellent service.