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- Tasks: Design and maintain a control monitoring framework for pensions administration.
- Company: Join Railpen, a leader in pension management with a focus on community and integrity.
- Benefits: Competitive salary, 28 days leave, generous bonuses, and private medical insurance.
- Why this job: Make a real impact in the pensions industry while supporting diverse communities.
- Qualifications: Experience in control assurance and strong analytical and communication skills required.
- Other info: Enjoy hybrid working, flexible hours, and excellent career development opportunities.
An exciting newly created opportunity for an Assurance Manager - Member Services to join our first line Assurance and Standards team, on a permanent basis, based in our Darlington office (hybrid working).
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They're what we stand for. You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of 'fair challenge', align to the best interests of our members.
The role
As the Assurance Manager - Member Service, you will be responsible for designing and maintaining a control monitoring framework that spans all aspects of pensions administration, including highly complex and manual processes. You will also ensure the controls required to support compliance with the General Code of Practice and other regulatory guidance from The Pensions Regulator are included within the monitoring framework. As part of this role you will be responsible for the end-to-end delivery of the annual AAF 01/20 Internal Control report, including coordination with internal teams and service auditors. Collaboration with second and third line teams to align assurance activities and share insights is key for this role. This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
The successful candidate will have proven experience in a control assurance environment. Previous experience of working within a regulated industry is key for this role. We are looking for someone with excellent analytical, communication, collaboration and stakeholder management skills. You will have the ability to constructively challenge assumptions and established practices whilst coaching and leading a small team.
What we can offer you
- A competitive salary (depending on experience)
- 28 days annual leave plus bank holidays
- Generous annual bonus plan
- Membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
- 4x Life Assurance cover
- Colleague referral scheme
- Private Medical Insurance
- Employee assistance programme
- Health cash plan
- Eye care vouchers
- Flu vaccination
Lifestyle
- Support for hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
- Buy and sell holidays
- Give as you earn scheme
- Paid volunteering days
- Flexible half days leave
- Electric vehicle leasing
- Cycle to work scheme
Next Steps
If you would like to apply, please click on the apply button or visit our website by 19th January 2026. Railpen is committed to creating an inclusive and diverse environment; we value diversity and welcome people from all backgrounds and walks of life.
Assurance Manager - Member Services in Middlesbrough employer: Railpen Limited
Contact Detail:
Railpen Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assurance Manager - Member Services in Middlesbrough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Railpen. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching Railpen's values and culture. Show us how your experience aligns with our commitment to integrity and community – it’ll make you stand out!
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our amazing team.
We think you need these skills to ace Assurance Manager - Member Services in Middlesbrough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assurance Manager role. Highlight your experience in control assurance and regulated environments, as this will show us you understand what we're looking for.
Showcase Your Skills: We want to see your analytical, communication, and stakeholder management skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully collaborated and led teams.
Align with Our Values: Familiarise yourself with our values of integrity, community, and alignment. We love candidates who can reflect these values in their application, so don’t hesitate to share how you embody them in your work.
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s the best way for us to receive your application and keep track of it!
How to prepare for a job interview at Railpen Limited
✨Know Your Stuff
Make sure you understand the key responsibilities of the Assurance Manager role. Familiarise yourself with the General Code of Practice and the AAF 01/20 Internal Control report. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in a control assurance environment. Highlight any instances where you've successfully navigated regulatory challenges or improved processes, as this will resonate well with the interviewers.
✨Emphasise Collaboration Skills
Since this role involves working closely with various teams, be ready to discuss how you've effectively collaborated in the past. Share examples of how you've aligned assurance activities or shared insights with others, showcasing your teamwork abilities.
✨Align with Their Values
Railpen values integrity, community, and alignment. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you can embody their principles will make you a more attractive candidate.