Railpen is seeking a hands-on Member Experience & Service Design Manager in Darlington (hybrid). You’ll shape how members experience Railpen, map journeys, and convert insights into meaningful improvements across Service, Digital, and Communications.
You’ll collaborate across teams to deliver joined-up experiences online, by phone, or in writing. The role blends strategic thinking with delivery, using workshops and stakeholder engagement to drive initiatives that enhance member outcomes and
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Member Experience & Service Design Lead - Hybrid employer: Railpen Limited
Railpen Limited is an excellent employer, offering a dynamic work environment in Darlington that fosters collaboration and innovation within the Finance Team. Employees benefit from a hybrid working model, competitive remuneration, and opportunities for professional growth, all while contributing to meaningful financial processes that support the organisation's mission. With a strong emphasis on accuracy and compliance, Railpen encourages its team members to identify and implement process improvements, making it a rewarding place to develop your career.
