Internal Communications Manager - AI

• Internal Communications Manager - AI Intro
• We’re embarking on an exciting journey – help us plan the route for our people

We're looking for a dynamic self-starter to play a pivotal role in supporting significant change programmes across our organisation.

This is a 12‑month fixed‑term contract based in London with hybrid working.

Who we are

We’re Railpen – one of the biggest pension firms in the UK.

Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook.

We’re for our 350,000 members, not shareholders, and we’re united in our purpose to secure their future.

We’ve invested £36bn of their money for long term growth that positively impacts the communities and the world they will retire into, and we deliver Member First support in the moments that matter along the lifecycle of their pension.

The role

We're looking for a dynamic Internal Communications Manager to shape and share the stories behind our AI@Railpen initiative, developing and delivering creative strategies and compelling content that keep audiences engaged and informed about the exciting times ahead.

• Develop and deliver the communication and engagement strategy for AI, supporting one of our most significant transformation programmes.
• Design and deliver engaging communication campaigns that build awareness, confidence and adoption of AI across the organisation.
• Work closely with programme leads, technology specialists and communications colleagues to create clear, consistent and aligned messaging.
• Translate complex technology, governance and process topics into clear, practical communications for different audiences.
• Develop communication plans that support different phases of change and adoption.
• Partner with project teams to implement communication and engagement activities during key programme milestones.
• Use insight, feedback and data to measure effectiveness, understand colleague perspectives and continually improve communication approaches.
• Provide trusted advice and strategic communications support to programme leaders and senior stakeholders.
• Work with the wider Communications Team to identify opportunities to connect stories, promote successes and ensure messaging remains aligned to our purpose, values and operating strategy.

This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.

The person

We're looking for a communications professional who is passionate about helping people navigate change and excited by the potential of AI to enhance the way organisations work.

To be successful in this role, you'll bring

• Significant communications experience within a large, complex organisation, ideally supporting transformation, technology or culture change initiatives.
• A proven track record of delivering successful transformation, change or employee engagement communications programmes.
• Experience leading communication campaigns that drive awareness, understanding and behavioural change.
• The ability to turn complex technical or business topics into clear, engaging and practical messages.
• Strong stakeholder management skills, with the confidence to advise and influence senior leaders.
• Excellent written, verbal and presentation skills.
• Experience using data, feedback and measurable outcomes to evaluate and improve communication effectiveness.
• The ability to manage multiple priorities and deliver high-quality work in a fast‑paced environment.
• A collaborative and empathetic approach, recognising the importance of the people side of change.
• A strong sense of ownership, integrity and personal accountability, balanced with a team‑first mindset.

For this role specifically, you'll also have

• A genuine enthusiasm for the positive impact AI can have in the workplace.
• Curiosity about AI and digital transformation, with the confidence to engage credibly with technical specialists.
• The ability to translate complex AI concepts into meaningful, colleague‑focused communications.
• Experience creating and delivering AI‑related communication and engagement campaigns, or similar technology adoption initiatives.

Our values of integrity, community and alignment are the guiding principles that influence our behaviour.

They help us make decisions and shape our relationships with others.

They’re what we stand for.

You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members.

• What we can offer you
• Rewarding you
• A competitive salary (depending on experience)
• 28 days annual leave, plus bank holidays
• Defined Contribution pension
• Health & Wellbeing
• Employee assistance programme
• Health cash plan
• Eye care vouchers
• Flu vaccination
• Lifestyle Give as you earn scheme
• Paid volunteering days

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.

At Railpen we know that it’s the talent of our people that makes us good at what we do and enables us to continue to achieve our mission to pay members’ pensions securely, affordably and sustainably.

The unique nature of Railpen offers our people a wide variety of interesting opportunities for innovation, thought leadership and personal development.

We encourage people to challenge, explore unconventional ideas and give each other the space to learn from our mistakes.

We take time to listen to each other’s ideas and understand what we each do, and what we need from each other to help us be at our best.

Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.

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