At a Glance
- Tasks: Own the sales cycle from outreach to closing deals with mid-market companies.
- Company: Join a dynamic fintech company shaping global financial infrastructure.
- Benefits: Competitive salary, uncapped commission, and ownership from day one.
- Other info: Opportunity for significant career growth in a high-energy team.
- Why this job: Build the sales function and make a real impact in a fast-paced environment.
- Qualifications: 3+ years in B2B sales with a strong understanding of payment infrastructure.
The predicted salary is between 40500 - 49500 £ per year.
About the role
As Sales Manager at Railor, you’ll be the first dedicated sales hire, which means you’re not stepping into a playbook, you’re writing one. You’ll own new business end-to-end: identifying the right prospects, running the conversations, and closing deals with mid-market companies that need real financial infrastructure to operate globally.
Responsibilities
- Own the full sales cycle – from first outreach to signed contract
- Identify and qualify new business opportunities across target verticals (e-commerce, fintechs, iGaming, Professional Services, etc)
- Build and manage a pipeline of mid-market and enterprise prospects
- Run discovery calls and product demos tailored to each prospect’s use case
- Collaborate with the Account Management team to ensure a smooth handoff and strong client onboarding
- Work closely with Marketing to align on messaging, ICP, and lead generation campaigns
- Represent Railor at industry events, conferences, and networking opportunities
- Maintain accurate CRM records and report on pipeline health, forecasts, and conversion metrics
Requirements
- 3+ years in B2B sales, preferably in fintech, payments, banking, or EMI/PSP environments
- Proven track record of hitting and exceeding revenue targets
- Strong understanding of payment infrastructure – IBANs, FX, or card programmes
- Consultative selling skills – able to map complex financial products to real business problems
- Comfortable working independently and building process from the ground up
- Excellent communication skills, written and verbal
Nice to Have
- Experience selling to founders and financial executives
- Familiarity with KYB/KYC compliance processes and how they affect sales cycles
- Network in e-commerce, fintech or iGaming
- Background in early-stage or high-growth fintech environments
You’ll Fit In If You
- Pick up the phone without being asked
- Know the difference between a feature and a business outcome – and sell the outcome
- Move fast without waiting for a perfect playbook
What We Offer
- Ownership from day one. You’ll build the sales function, not inherit a script.
- Deep domain expertise around you. A team that knows B2B finance inside out – and closes with it.
- Competitive base + uncapped commission. Early stage means real upside.
- Grow with the company. The ceiling here is high.
Customer Support Manager in London employer: Railor
At Railor, we pride ourselves on being an exceptional employer that empowers our employees to take ownership from day one. As a Customer Support Manager, you'll be part of a dynamic team in a fast-paced fintech environment, where your contributions directly impact the company's growth and success. With competitive compensation, uncapped commission potential, and ample opportunities for professional development, Railor fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Railor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Railor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Railor:Your cover letter is your chance to shine! Tell us why you want to work at Railor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Railor!
How to prepare for a job interview at Railor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
